Service Request Ticket

Service Request Information

CONTACT	Name	DeVoe, Cinda	Date	Oct 08, 2018 03:04 PM
	Department	College of Liberal Arts and Sciences	Phone	88206
	Location		Email	devoec@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20121084 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 9010 SFF, Intel Core i7, 8M, 3.4GHz
	Serial No.	JY4FFX1	Location	PDR
	CPU	Intel Core i7-3770 (8M, 3.4GH w/HD4000 Graphics)
	OS	Windows 7 Pro, 64 bit	Software	Office Pro Plus 2013 from P0090339, Adobe Photoshop Elements(v11) plus Adobe Premiere Elements(v11) license from P0090532 installed as version 9 to match other NS lab; LiteratureandLatte Scrivener for Windows v1.8.6 VISA2014004412 and Scapple for Windows v1.0 VISA2014004412
	Wired NIC	B8:CA:3A:78:7D:36

TECHS	Submitted by	Emma Feldman	Contact	efeldman14@wou.edu	88925
	Primary Technician		Contact	soladiti13@wou.edu	88925

Entered by	Date	Memo
Shina Oladiti			Email Public
Entered by	Date	Memo
Shina Oladiti	Oct 11, 2018 03:48 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Shina Oladiti	Oct 11, 2018 03:48 PM	Done! Dave had it done.	Add Attachment
Shina Oladiti	Oct 11, 2018 01:55 PM	Task reassigned to Shina Oladiti.	Add Attachment
Brittany Franklin	Oct 11, 2018 01:19 PM	Task reassigned to UCS Tech.	Add Attachment
Brittany Franklin	Oct 11, 2018 01:19 PM	He will have to have the Math drive manually mapped for him.	Add Attachment
Emma Feldman	Oct 08, 2018 03:05 PM	behmarh	Add Attachment
Emma Feldman	Oct 08, 2018 03:04 PM	Department: Mathematics	Add Attachment Public
Emma Feldman	Oct 08, 2018 03:04 PM	Hello, Ever since Dr. Behmard received his new desk top computer, he does not have access to the I: drive. Can we get this fixed ASAP please? He is Division Chair. His machine # is: 20121084. Thank you very much	Add Attachment