Service Request Ticket

Service Request Information

CONTACT	Name	Solario, Sheree	Date	Oct 09, 2018 11:56 AM
	Department	Student Enrichment Program	Phone	88031
	Location		Email	solarios@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20150084 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
	Serial No.	5P4BV52	Location	PDR
	CPU	Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 2013 from XXXX2015004715
	Wired NIC	64:00:6A:58:BC:44

TECHS	Submitted by	Brighton Bohnenkamp	Contact	bbohnenkamp14@wou.edu	88925
	Primary Technician		Contact	brubakers@wou.edu	88323

Entered by	Date	Memo
Samantha Brubaker			Email Public
Entered by	Date	Memo
Samantha Brubaker	Oct 09, 2018 03:07 PM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Samantha Brubaker	Oct 09, 2018 03:07 PM	Java was freezing on the grace period warning :\	Add Attachment
Samantha Brubaker	Oct 09, 2018 02:48 PM	Need to update location in Service Request. This person is now in the old Student Health Building.	Add Attachment
Reggie Johnson	Oct 09, 2018 02:22 PM	Task reassigned to Richard Kavanagh.	Add Attachment
Reggie Johnson	Oct 09, 2018 02:17 PM	**This is an outgoing email** Hi Sheree, I need some additional information regarding service request #69716 Description: 10/9 12:30 not running banner Your banner issue needs to be escalated to Richard Kavanagh. I will place this service request in his queue and he will be in contacting you shortly. Thanks for your patience, Reggie UCS Tech	Add Attachment Public
Reggie Johnson	Oct 09, 2018 12:16 PM	Task reassigned to Reggie Johnson.	Add Attachment
Brighton Bohnenkamp	Oct 09, 2018 12:11 PM	Left VM to double check she is using IE	Add Attachment
Reggie Johnson	Oct 09, 2018 12:10 PM	Task reassigned to UCS Tech.	Add Attachment
Reggie Johnson	Oct 09, 2018 12:09 PM	Task reassigned to Reggie Johnson.	Add Attachment
Brighton Bohnenkamp	Oct 09, 2018 11:56 AM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Brighton Bohnenkamp	Oct 09, 2018 11:56 AM	Banner is not allowing her to "run" and open	Add Attachment