Service Request Ticket - # 69717

Service Request Information

CONTACT Name Henkels, Mark   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 09, 2018 11:59 AM
Department Social Science Phone 88544
Location Email henkelm@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20170873[Edit Inv] (opens in a new window) Bldg/Room ITC 007
Service Tag Description Apple 13-inch MacBook Pro, Space Gray #Z0UK
Serial No. FVFWN2ZXHV2H Location PDR Pile

CPU Intel Core i5(2.3GHz dual-core, 64MB eDRAM)


OS MAC OS X 10.13 (High Sierra) Software MSDesktopEdOffice201*MAC XXXX2016005511;

Wireless NIC 88:E9:FE:63:E2:75


Bluetooth NIC 88:E9:FE:60:2F:AC

TECHS Submitted by Brighton Bohnenkamp Contact bbohnenkamp14@wou.edu 88925
Primary Technician Contact rjohnson17@wou.edu 88925

Tracking

Entered by Date Memo
Reggie Johnson
Email

Public
Entered by Date Memo
Reggie Johnson Oct 09, 2018 07:39 PM 
Status changed from (1) Pending to (5) Completed
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Reggie Johnson Oct 09, 2018 07:39 PM 
His usb type c adapter was not working causing all 
of the issues mentioned. Tricia gave me an adapter 
to swap with him. Task completed
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Reggie Johnson Oct 09, 2018 12:11 PM 
Task reassigned to Reggie Johnson.
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Brighton Bohnenkamp Oct 09, 2018 11:59 AM 
trouble with keyboard not working and computer not 
charging. He said the power strip was on but thinks 
his cords got messed up
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