Service Request Ticket - # 69732

Service Request Information

CONTACT Name Gonzalez, Heather   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 09, 2018 04:31 PM
Department College of Liberal Arts and Sciences Phone 88488
Location Email gonzalezh@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20180351[Edit Inv] (opens in a new window) Bldg/Room DFSC 107A
Service Tag 5XJZLQ2 Description Dell Latitude 3180 11.6-inch HD, Pentium N4200
Serial No. 5XJZLQ2 Location DFSC Lab inventory laptop #1

CPU Intel Pentium N4200(6W, 2M cache, up to 2.5 GHz)


OS Windows 10 Pro, 64 bit Software Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2018007938;

Wireless NIC 74:70:FD:01:F3:3D


Bluetooth NIC 74:70:FD:01:F3:41


AUX NIC 10:65:30:E5:36:24

TECHS Submitted by Jacob McMurrin Contact jmcmurrin17@wou.edu 88761
Primary Technician Contact soladiti13@wou.edu 88925

Tracking

Entered by Date Memo
Shina Oladiti
Email

Public
Entered by Date Memo
Shina Oladiti Nov 06, 2018 04:30 PM 
Status changed from (1) Pending to (5) Completed
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Shina Oladiti Nov 06, 2018 04:29 PM 
John ans i figured it out and they are all working
now. Would create a documentation for it.
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Shina Oladiti Nov 06, 2018 04:29 PM 
Completed. One of the services was not running,
which is why it could not connect to the server.
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Shina Oladiti Oct 30, 2018 08:39 AM 
Task reassigned to Shina Oladiti.
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Megan Thibeault Oct 30, 2018 08:03 AM 
If these are ready to go can we deliver these please
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Megan Thibeault Oct 30, 2018 08:03 AM 
Task reassigned to UCS Tech.
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Robbie Downin Oct 29, 2018 01:23 PM 
Computers are imaged. Somehow all three had been 
named 20180353[Edit Inv], I've corrected the issue and made 
sure they're connected in AD
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Megan Thibeault Oct 29, 2018 07:38 AM 
Task reassigned to Robbie Downin.
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Megan Thibeault Oct 29, 2018 07:38 AM 
I believe Erika started these on Friday. They are
by the standup desk by John's desk. Not sure on
the status of them, once completed please check in
with John.
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Tricia Flaherty Oct 10, 2018 10:49 AM 
Please check in with John Rushing about Wasp database 
connection before deploying laptops to end user and 
reference SR#69747 that is about the WASP Inventory 
Software configuration and database location.
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Jacob McMurrin Oct 09, 2018 04:31 PM 
NEW EQUIP SETUP: Deliver Dell Laptops W#20180351[Edit Inv] - 
W320180353  to DeVolder 107A. Equipment is located in 
ITC 008 on shelf. 
Notes:These three laptops are for specific use with NS Lab 
supply inventory application(WASP) 
and Excel in DFSC107A, DFSC203 and DFSC207, care of 
Heather Gonzalez.
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