Service Request Ticket - # 69737

Service Request Information

CONTACT Name Walczyk, Kevin   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 10, 2018 09:32 AM
Department Creative Arts/Music Phone 88274
Location Email keveli@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20160898[Edit Inv] (opens in a new window) Bldg/Room APSC 102
Service Tag Description Apple Mac Pro 3.5GHz 6-Core Intel Xeon E5 #MD878LL/A
Serial No. F5KTN07CF693 Location Kevin Walczyk, Mac Pro station CMID

CPU 3.5GHz 6-Core Intel Xeon E5 wi/ 12MB L3


OS MAC OS X 10.12 (macOS Sierra) Software MS OSX 10.* comes pre-installed with iLife '11; Microsoft Desktop Education license allows install of Office 201* for MAC XXXX2016005511; Apple Logic Pro from MusicDept licenses(license #5)(JAMF)

Wired NIC 00:3E:E1:CC:56:18


Wired NIC 00:3E:E1:CC:56:19


Wireless NIC 14:BD:61:F0:24:58


Bluetooth NIC 14:BD:61:F0:24:59


TECHS Submitted by Alix Karkanen Contact akarkanen17@wou.edu 88925
Primary Technician Contact rushingj@wou.edu 89242

Tracking

Entered by Date Memo
John Rushing
Email

Public

Entered by Date Memo
John Rushing Nov 05, 2018 10:38 AM
Status changed from (1) Pending to (5) Completed
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John Rushing Nov 05, 2018 10:38 AM
I talked to them about local accounts and how to 
lock it down to specific network accounts.
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John Rushing Oct 10, 2018 03:04 PM
I left him a voice message.
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Robbie Downin Oct 10, 2018 01:50 PM
Task reassigned to John Rushing.
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Robbie Downin Oct 10, 2018 01:50 PM
Admin rights granted, they wanted a generic 
user sign-on to be made so that they could only 
let specific users in the program sign in and 
use the software. It also sounded like they 
were wanting to move the machine to 102 in the 
future. The users/programs don't work the way 
they seem to think they do, and if they're 
moving it to 102 then only those users can get 
on anyway, but it sounds like they need someone 
to explain that to them.
Megan requested John get this.
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Erika Enriquez Oct 10, 2018 11:26 AM
Task reassigned to Robbie Downin.
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Erika Enriquez Oct 10, 2018 09:51 AM
****This is an outgoing email****
Hi Kevin,

I need some additional information regarding
service request #69737

Description: *10/10* Mac Pro access

We were wondering when you would like to schedule
this? We would need you both to log into the
machine in order to grant this access. 

Thank you,
Erika
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Erika Enriquez Oct 10, 2018 09:50 AM
called and left a VM for availability... 
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Alix Karkanen Oct 10, 2018 09:32 AM
Mac Pro needs admin access for kevin and for 
andrew swatosh. They would like to create a single 
login for students.
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