Service Request Ticket

Service Request Information

CONTACT	Name	Gayle, Rian	Date	Oct 10, 2018 10:15 AM
	Department	Disability Access Services	Phone	88250
	Location		Email	gayler@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20170670 (opens in a new window)	Bldg/Room	APSC 405
	Service Tag		Description	Apple 13-inch MacBook Pro, Space Gray #MPXT2LL/A
	Serial No.	C02W25KNHV29	Location	Rian Gayle's old laptop; parts pile at UCS
	CPU	Intel Core i5(2.3GHz dual-core, 64MB eDRAM)
	OS	MAC OS X 10.13 (High Sierra)	Software	MSDesktopEdOffice201*MAC XXXX2016005511; NaturalReader v15 Mac Ultimate Value Pack /6 Voices VISA2018007874;
	Wireless NIC	8C:85:90:A6:BA:63
	Bluetooth NIC	8C:85:90:A9:67:D3

TECHS	Submitted by	Brighton Bohnenkamp	Contact	bbohnenkamp14@wou.edu	88925
	Primary Technician		Contact	rushingj@wou.edu	89242

Entered by	Date	Memo
John Rushing			Email Public
Entered by	Date	Memo
John Rushing	Oct 15, 2018 01:03 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
John Rushing	Oct 15, 2018 01:03 PM	Thank you! It seems to be fine for now. Will keep you posted. Regards, -- Rian A. Gayle	Add Attachment
John Rushing	Oct 10, 2018 02:59 PM	I left him an email to schedule a time to look at it.	Add Attachment
Robbie Downin	Oct 10, 2018 01:35 PM	Task reassigned to John Rushing.	Add Attachment
Robbie Downin	Oct 10, 2018 01:35 PM	He's having adware tabs pop up in chrome, Sophos is blocking them from doing anything but they're still popping up blank, he said he's lost work because of them. I checked his applications and couldn't find anything suspicious, and there was no loose extensions in chrome aside from a facebook message deleter that I couldn't find anything negative about online. Sophos was still scanning when I left; I told him to contact us next time the popups happen. Megan said to send John sometime.	Add Attachment
Megan Thibeault	Oct 10, 2018 12:56 PM	Task reassigned to Robbie Downin.	Add Attachment
Brighton Bohnenkamp	Oct 10, 2018 10:15 AM	**This is an email** Hello, My computer keep popping up spams in Google chrome whenever I am working and sometimes I lose my work in one tab because of that. Would love if this can be removed. Thank you! Regards,	Add Attachment