Service Request Ticket

Service Request Information

CONTACT	Name	Groshong, Cara	Date	Oct 10, 2018 11:43 AM
	Department	Advancement & Foundation	Phone	88148
	Location		Email	groshonc@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Tablet	Edit WOU #	20150816 (opens in a new window)	Bldg/Room	ITC 108
	Service Tag		Description	Samsung Galaxy Tab 4 7inch WiFi #SM-T230NYKAXAR
	Serial No.	R52H30LYSXD	Location	Ipad stack and going to old ed?
	CPU	1.2GHz Samsung Quad-Core
	OS	Android 4.4 (KitKat)	Software
	Wireless NIC	08:21:EF:22:15:A7
	Bluetooth NIC	08:21:EF:22:15:A6

TECHS	Submitted by	Brighton Bohnenkamp	Contact	bbohnenkamp14@wou.edu	88925
	Primary Technician		Contact	ychen13@wou.edu	889285

Entered by	Date	Memo
Yumin Chen			Email Public
Entered by	Date	Memo
Yumin Chen	Oct 17, 2018 04:08 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Yumin Chen	Oct 17, 2018 04:08 PM	Wifi is working. Everything looks fine.	Add Attachment
Megan Thibeault	Oct 17, 2018 08:02 AM	Status changed from (4) On Hold to (1) Pending	Add Attachment
Megan Thibeault	Oct 17, 2018 08:02 AM	Please follow up on this	Add Attachment
Yumin Chen	Oct 10, 2018 04:20 PM	Status changed from (2) Scheduled to (4) On Hold	Add Attachment
Yumin Chen	Oct 10, 2018 04:19 PM	Need double check after few day	Add Attachment
Yumin Chen	Oct 10, 2018 04:19 PM	Temporary fixed.	Add Attachment
Megan Thibeault	Oct 10, 2018 03:37 PM	Task reassigned to Yumin Chen.	Add Attachment
Brighton Bohnenkamp	Oct 10, 2018 03:11 PM	Task reassigned to UCS Tech.	Add Attachment
Brighton Bohnenkamp	Oct 10, 2018 03:11 PM	before 5 or 10/11 3:30-5	Add Attachment
Brighton Bohnenkamp	Oct 10, 2018 01:27 PM	Left VM	Add Attachment
Megan Thibeault	Oct 10, 2018 01:26 PM	Task reassigned to Service Request Desk.	Add Attachment
Megan Thibeault	Oct 10, 2018 01:26 PM	Can you get some more time? We had the NS thank you lunch today and missed this.	Add Attachment
Brighton Bohnenkamp	Oct 10, 2018 11:43 AM	Having issues getting tablet on wifi	Add Attachment