Service Request Ticket - # 69757

Service Request Information

CONTACT Name Glascock, Tim   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 10, 2018 01:27 PM
Department The Research Institute Phone 88379
Location Email glascockt@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20180358[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Apple iMac 21.5-inch 4K 3.0GHz Quad Intel i5 #Z0TK
Serial No. C02XG0B7J1G9 Location PDR 2023 Giveaway

CPU Intel Core i5(3.0GHz quad -core)


OS MAC OS X 10.12 (macOS Sierra) Software Microsoft Desktop Education license allows install of Office 201* for MAC XXXX2018007938; TRANSFFERED AS SHARED DEVICE to20180358-Adobe CC 2018 Desktop Suite as SERIALIZED desktop originally W#20120384 SPET2018 order7834;

Wired NIC 18:81:0E:DB:CA:58


Wireless NIC 68:FE:F7:06:E3:64


Bluetooth NIC 18:81:0E:DB:CA:59

TECHS Submitted by Jacob McMurrin Contact jmcmurrin17@wou.edu 88761
Primary Technician Contact eenriquez13@wou.edu 88925

Tracking

Entered by Date Memo
Erika Enriquez
Email

Public
Entered by Date Memo
Erika Enriquez Oct 23, 2018 11:19 AM 
Status changed from (1) Pending to (5) Completed
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Erika Enriquez Oct 23, 2018 11:19 AM 
delivered... uninstalled adobe suite on other two
machines. He is needing to contact telecom to get
a jack put in.
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Erika Enriquez Oct 22, 2018 06:01 PM 
Task reassigned to Erika Enriquez.
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Shina Oladiti Oct 22, 2018 02:08 PM 
Task reassigned to UCS Tech.
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Shina Oladiti Oct 22, 2018 02:02 PM 
It is back on the inventory counter.
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Alix Karkanen Oct 19, 2018 09:04 AM 
****This is an email****

I will be out of the office Oct. 17th-Oct. 
21st. I am on vacation and
will not be regularly checking my emails.  I 
will get back to you as
soon as possible when I return Monday, Oct. 
22nd.
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Erika Enriquez Oct 19, 2018 09:03 AM 
****This is an outgoing email****
Hi Tim,

I need some additional information regarding
service request #69757

Description: NEW EQUIP SETUP: 2 Apple iMac 21.5
W#20180358[Edit Inv] & W#20180359[Edit Inv] Todd 249 for Glascock's
student workers (#10828)

Your machine is ready to be delivered to you.
Please let us know when you are available to
deliver these to you. Please make sure anything
important is saved to your drives.

Thank you,
Erika
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Public
Erika Enriquez Oct 16, 2018 10:15 AM 
both macs imaging...
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Tricia Flaherty Oct 10, 2018 03:10 PM 
Task reassigned to New Equip. Setup.
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Tricia Flaherty Oct 10, 2018 03:10 PM 
I will update the SR with details on the removal of 
Serialization and uninstall process once it has been tested 
by Bradley.  not needed until stations are setup in office
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Tricia Flaherty Oct 10, 2018 02:34 PM 
we will need to de-serialize Adobe CC on the PC workstations that 
got Adobe CC Full suite on SR#69258 as this is a transfer of those 
licenses for W#20120834[Edit Inv] student worker- Shalyie Pickrell & 
W#20110777[Edit Inv] student worker- Lea Sheldone
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Jacob McMurrin Oct 10, 2018 01:27 PM 
NEW EQUIP SETUP: Deliver Apple iMac W#20180358[Edit Inv] - 
W#20180359[Edit Inv] to
Todd 249 for Tim Glascock. Equipment is located in ITC 
008. 
Notes:for two student worker stations in TRI, Lea and 
Shaylie TODD249
Stations will get Adobe CC 201* Full suite MAC[SERIALIZED 
DESKTOP]
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