Service Request Ticket

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Service Request Information

CONTACT	Name	Townsend, Kimber	Date	Oct 10, 2018 01:32 PM
	Department	College of Education	Phone	88082
	Location		Email	townsendk@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20121232 (opens in a new window)	Bldg/Room	RWEC 262
	Service Tag		Description	iMac, 21.5-inch, Intel Core i5, 2.7GHz, Quad core
	Serial No.	D25KV2PNDNML	Location	Q-Loop was adjunct
	CPU	Intel Core i5(2.7GHz Quade-core, 6MB L3)
	OS	MAC OS X 10.13 (High Sierra)	Software	MS Office 2011 Std for MAC from P0090649 TRANSFERRED from W#20081042 :Adobe Photoshop Extended CS3 Mac from P0067126, Adobe CS4 Web Premium for MAC from P0071719 (also 80/20) on personal laptop
	Wired NIC	10:DD:B1:D6:5B:13
	Wireless NIC	EC:35:86:47:E2:0A
	Bluetooth NIC	EC:35:86:47:E2:0B

TECHS	Submitted by	Brighton Bohnenkamp	Contact	bbohnenkamp14@wou.edu	88925
	Primary Technician		Contact	gsalazar15@wou.edu	88925

Tracking

Entered by	Date	Memo
Gino Salazar			Email Public
Entered by	Date	Memo
Gino Salazar	Oct 26, 2018 01:32 PM	Status changed from (6) Ready to Deliver to (5) Completed	Add Attachment
Gino Salazar	Oct 26, 2018 01:32 PM	Set it up!	Add Attachment
Bradley Karkanen	Oct 26, 2018 12:32 PM	Task reassigned to Giovanni Salazar.	Add Attachment
Bradley Karkanen	Oct 26, 2018 08:23 AM	Status changed from (7) Waiting for Contact to (6) Ready to Deliver	Add Attachment
Bradley Karkanen	Oct 26, 2018 08:23 AM	This machine does NOT need Adobe it was moved to the 27in iMac in the Q-Loop studio long before this ticket.	Add Attachment
Bradley Karkanen	Oct 24, 2018 08:42 AM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Bradley Karkanen	Oct 22, 2018 09:44 AM	*This is an email* Thanks Bradley - I'm trying to find the answer to that question for you. I'll be in touch shortly.	Add Attachment
Gino Salazar	Oct 19, 2018 04:59 PM	It's on the floor next to your desk Bradley	Add Attachment
Bradley Karkanen	Oct 19, 2018 08:28 AM	**This is an outgoing email** Hi Kimber, I need some additional information regarding service request #69758 Description: Reimage iMac I have that Q-Loop iMac 20121232 ready. In inventory it shows some older Adobe stuff but it looks like it may have been transferred to another machine. Do you know if this needs Adobe and if so what licensing to use? If not I can bring it back anytime.	Add Attachment Public
Bradley Karkanen	Oct 12, 2018 08:27 AM	It is on the standup desk reimaging.	Add Attachment
Brighton Bohnenkamp	Oct 12, 2018 08:20 AM	**This is an email** Brighton, I have been given the green light to clear the computer. Apparently, we just received it. I’m not sure what programs are on the computer. We will need Microsoft and some form of Adobe Creative Suite. I’m not sure if you can help with that or not. Is it possible to make it so only Q-Loop people can log into the computer? It is in a group office and the only Mac. Yeah... Thank you for your help. Sandi	Add Attachment
Bradley Karkanen	Oct 10, 2018 02:39 PM	Contact changed from Faculty/Staff New to Kimber Townsend.	Add Attachment
Bradley Karkanen	Oct 10, 2018 02:39 PM	It boots an image stick fine so Mac OS must be corrupted.	Add Attachment
Bradley Karkanen	Oct 10, 2018 02:38 PM	Needs to be reimaged but we are waiting to hear from the team that uses it.	Add Attachment
Bradley Karkanen	Oct 10, 2018 01:59 PM	Computer is actually now in 252	Add Attachment
Megan Thibeault	Oct 10, 2018 01:44 PM	Task reassigned to Bradley Karkanen.	Add Attachment
Brighton Bohnenkamp	Oct 10, 2018 01:32 PM	Rwec 210	Add Attachment
Brighton Bohnenkamp	Oct 10, 2018 01:32 PM	Contact Info: Sandra Oja, sandioja@gmail.com	Add Attachment Public
Brighton Bohnenkamp	Oct 10, 2018 01:32 PM	I hope I am contacting the right person. The Mac computer, WOU Q-Loop computer, in RWEC room 210 doesn’t seem to be working. I have turned it on and off. The screen is black with a white cursor. That’s it. Will you be able to help me fix it, please?	Add Attachment