Service Request Ticket - # 69768

Service Request Information

CONTACT Name Freeborn, Laura   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 11, 2018 09:26 AM
Department Campus Public Safety Phone 88267
Location Email freebornl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20181050[Edit Inv] (opens in a new window) Bldg/Room ITC 008
Service Tag 884WDW2 Description Dell OptiPlex 7060 SFF desktop, i5-8500 3Ghz 6core
Serial No. 884WDW2 Location Loaner Shelf #19

CPU intel i5-8500(6-Core/Thread,9MB Cache, up to 4GHz)


OS Windows 10 Enterprise 64bit Software MS office Pro Plus 201* from XXXX2018007938;

Wired NIC 6C:2B:59:E7:D2:19

TECHS Submitted by Megan Thibeault Contact thibeaultm@wou.edu 88925
Primary Technician Contact kreynoso15@wou.edu 88925

Tracking

Entered by Date Memo
Katherine Reynoso
Email

Public
Entered by Date Memo
Katherine Reynoso Jul 24, 2019 02:31 PM 
Status changed from (1) Pending to (5) Completed
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Katherine Reynoso Jul 24, 2019 02:31 PM 
Z/ Scope installed and computer is set up.
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Peter Puettmann Jul 24, 2019 01:40 PM 
Task reassigned to Katherine Reynoso.
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Bradley Karkanen Jul 24, 2019 10:05 AM 
Moved in AD
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Peter Puettmann Jul 23, 2019 03:39 PM 
imaging now at standup desk
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Tricia Flaherty Jul 23, 2019 01:08 PM 
Task reassigned to Peter Puettmann.
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Tricia Flaherty Jul 23, 2019 01:08 PM 
this new station is on Inventory counter in ITC008 with GFA 
SETUP FORM cpu W#20181050[Edit Inv] & mon W#20171181[Edit Inv]
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Tricia Flaherty Jul 23, 2019 01:01 PM 
new computer assinged to this is W#20181050[Edit Inv] and new 
monitor W#20171181[Edit Inv] from GFA to go out with Windows 10.  
I am changing this task to be a GFA SETUP
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Tricia Flaherty Jul 23, 2019 01:01 PM 
W#20141213[Edit Inv] is ready to be replaced as Megan and Peter 
have done software testing and came up with solutions.
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Megan Thibeault Nov 01, 2018 02:53 PM 
Status changed from (4) On Hold to (1) Pending
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Megan Thibeault Nov 01, 2018 02:53 PM 
Had the wrong W# it had the break room instead of her's. 
Updated the ticket
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Tricia Flaherty Nov 01, 2018 01:44 PM 
Status changed from (1) Pending to (4) On Hold
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Megan Thibeault Oct 11, 2018 10:44 AM 
This should be on hold, she can't run Windows 10
with the software she needs from the DMV. Sounds
like the first of the year it is going online.
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Megan Thibeault Oct 11, 2018 09:26 AM 
We are reimaging W20141243 it is full of malware
and running terrible. Rebecca asked for Laura to
get in line for a replacement.
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