Service Request Ticket

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Service Request Information

CONTACT	Name	Freeborn, Laura	Date	Oct 11, 2018 09:27 AM
	Department	Campus Public Safety	Phone	88267
	Location		Email	freebornl@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20141213 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	GD6LV42	Description	Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
	Serial No.	GD6LV42	Location	PDR
	CPU	Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)
	OS	Windows 10 Enterprise 64bit	Software	MS office Pro Plus 2013 from XXXX2014004298
	Wired NIC	98:90:96:DA:63:A9

TECHS	Submitted by	Megan Thibeault	Contact	thibeaultm@wou.edu	88925
	Primary Technician		Contact	gsalazar15@wou.edu	88925

Tracking

Entered by	Date	Memo
Gino Salazar			Email Public
Entered by	Date	Memo
Gino Salazar	Oct 17, 2018 05:00 PM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Gino Salazar	Oct 17, 2018 05:00 PM	She's good	Add Attachment
Brighton Bohnenkamp	Oct 17, 2018 02:23 PM	Also is having trouble with sound	Add Attachment
Gino Salazar	Oct 17, 2018 01:50 PM	Task reassigned to Giovanni Salazar.	Add Attachment
Brighton Bohnenkamp	Oct 17, 2018 10:23 AM	Status changed from (5) Completed to (2) Scheduled	Add Attachment
Brighton Bohnenkamp	Oct 17, 2018 10:23 AM	Status changed from (5) Completed to (2) Scheduled	Add Attachment
Brighton Bohnenkamp	Oct 17, 2018 10:23 AM	Needs zscope and v key downloaded on her machine. She has icon on her desktop but it doesn't work	Add Attachment
Gino Salazar	Oct 16, 2018 09:04 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Gino Salazar	Oct 16, 2018 09:04 AM	She is all good.	Add Attachment
Gino Salazar	Oct 16, 2018 08:27 AM	Task reassigned to Giovanni Salazar.	Add Attachment
Robbie Downin	Oct 15, 2018 12:29 PM	Applications are installed, updates are ran, she has admin and I connected the computer to the Public Safety printers. None of the inventory locations have been updated so I'm not sure where to bring this. Moving computer to outbox.	Add Attachment
Reggie Johnson	Oct 12, 2018 04:47 PM	Task reassigned to UCS Tech.	Add Attachment
Reggie Johnson	Oct 12, 2018 11:25 AM	Task reassigned to Reggie Johnson.	Add Attachment
Gino Salazar	Oct 11, 2018 12:03 PM	Forgot to add her pc is on my desk	Add Attachment
Megan Thibeault	Oct 11, 2018 11:25 AM	Sorry Lauras W20141213 W20131243 is the break room machince	Add Attachment
Megan Thibeault	Oct 11, 2018 11:23 AM	Task reassigned to UCS Tech.	Add Attachment
Megan Thibeault	Oct 11, 2018 11:23 AM	T:\z_scopeClassicEmulator There is a pdf in there on how to install this softare that Laura needs on W20141243	Add Attachment
Megan Thibeault	Oct 11, 2018 11:12 AM	Task reassigned to Shina Oladiti.	Add Attachment
Megan Thibeault	Oct 11, 2018 11:12 AM	Task reassigned to UCS Tech.	Add Attachment
Megan Thibeault	Oct 11, 2018 11:12 AM	Priority changed from (3) Priority to (1) Highest Priority.	Add Attachment
Megan Thibeault	Oct 11, 2018 11:12 AM	W20141243 is sticked-Shina did it. Someone please fill out the Portal app and get all of Laura's W#'s to update inventory.	Add Attachment
Megan Thibeault	Oct 11, 2018 09:46 AM	Loaner W20121264 not W20130888	Add Attachment
Megan Thibeault	Oct 11, 2018 09:27 AM	W20141243 needs reimaged, loaner W20130888 has been put in its place for now.	Add Attachment