Service Request Ticket - # 69776

Service Request Information

CONTACT Name Whitfield, Christeena   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 11, 2018 11:36 AM
Department Business Services Phone
Location Email whitfieldc@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20171222[Edit Inv] (opens in a new window) Bldg/Room ITC 007
Service Tag 6M5L4Q2 Description Dell Latitude 7290 12.6-inch ultrabook
Serial No. 6M5L4Q2 Location UCS 2 weeks pile (battery broken)

CPU Intel Core i5-7300U 7th Gen (Dual Core, 2.60Gz, 3MB)


OS Windows 10 Pro, 64 bit Software Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2017006552;

Wired NIC 10:65:30:63:CF:31


Wireless NIC 14:4F:8A:5D:F7:AF


Bluetooth NIC 14:4F:8A:5D:F7:B3

TECHS Submitted by Tricia Flaherty Contact flahert@wou.edu 88925
Primary Technician Contact rdownin17@wou.edu 88925

Tracking

Entered by Date Memo
Robbie Downin
Email

Public
Entered by Date Memo
Robbie Downin Oct 12, 2018 12:42 PM 
Status changed from (2) Scheduled to (5) Completed
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Robbie Downin Oct 12, 2018 12:42 PM 
Delivered and completed the entire setup. The 
old station is still there, mostly hooked up so 
it'll still get updates and if needed can be 
used will minimal setup. The entire setup is 
aggressively cable-managed.
Drives, printers, and admin rights are all 
setup.
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Erika Enriquez Oct 12, 2018 11:19 AM 
Task reassigned to Robbie Downin.
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Erika Enriquez Oct 12, 2018 08:08 AM 
Task reassigned to Erika Enriquez.
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Erika Enriquez Oct 12, 2018 08:07 AM 
Task reassigned to Service Request Desk.
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Robbie Downin Oct 11, 2018 04:49 PM 
Computer is in the Outbox
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Robbie Downin Oct 11, 2018 04:46 PM 
Status changed from (1) Pending to (2) Scheduled
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Robbie Downin Oct 11, 2018 04:46 PM 
Received email below:
Hi Robbie,
Anytime tomorrow would be great. I have a 
meeting at 3 so earlier in the day would be 
better.
Thank you,
~Christeena
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Robbie Downin Oct 11, 2018 04:43 PM 
Status changed from (7) Waiting for Contact to (1) Pending
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Robbie Downin Oct 11, 2018 04:42 PM 
Status changed from (1) Pending to (7) Waiting for Contact
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Robbie Downin Oct 11, 2018 04:42 PM 
****This is an outgoing email****
Hi Christeena,

We were just following up with you regarding a 
service request that we have for you.  (#69776)

We've finished getting your laptop set up, when is 
a good time for us to get it to you?

Thanks,
Robbie Downin
UCS Student Tech
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Public
Robbie Downin Oct 11, 2018 04:41 PM 
Task reassigned to UCS Tech.
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Robbie Downin Oct 11, 2018 04:41 PM 
Imaging finished, emailing for availability.
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Megan Thibeault Oct 11, 2018 11:46 AM 
Priority changed from (2) High Priority to (1) Highest Priority.
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Megan Thibeault Oct 11, 2018 11:46 AM 
Priority changed from (2) High Priority to (1) Highest Priority.
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Megan Thibeault Oct 11, 2018 11:46 AM 
Can you get this started imaging please
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Tricia Flaherty Oct 11, 2018 11:36 AM 
This is new Latitude laptop 7290 W#20171222[Edit Inv], with Dell dock, W#20180035[Edit Inv] and wireless keyboard/mouse 
set.  All this is on inventory counter with NEW EQUIP SETUP FORM;  She will be getting two Dell 27inch 
monitors but they are on order so please set her up with the two existing monitors in her office until they 
arrive.  I will create a separate request for the additional monitors when they are on campus and 
inventoried, etc. 

Michael Ellis has requested that this be done as soon as possible as she has just moved back into her 
office space after it was painted.
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