Service Request Ticket

Service Request Information

CONTACT	Name	Ampersand, Jenny	Date	Oct 11, 2018 11:51 AM
	Department	Creative Arts/Theater-Dance	Phone
	Location		Email	ampersandj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20101030 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	3HV25Q1	Description	Dell Latitude E6420,4.0GB,1333MHz SDRAM, 2 DIMM
	Serial No.	3HV25Q1	Location	PDR 2023 Giveaway
	CPU	Intel Core i7-2720QM(2.2GHz, 6MB cache)
	OS	Unknown	Software	Cyberlink Power DVD9.5.1 and Roxio Creator Starter ed bundled with laptop, Microsoft Office Pro Plus 2010 from P0080006 installed as Office Pro Plus 2007
	Wired NIC	5C:26:0A:4E:64:02
	Wireless NIC	A0:88:B4:1A:E5:8C
	Bluetooth NIC	68:A3:C4:47:22:A8

TECHS	Submitted by	Brighton Bohnenkamp	Contact	bbohnenkamp14@wou.edu	88925
	Primary Technician		Contact	ucshelpdesk@wou.edu	88925

Entered by	Date	Memo
Service Request Desk			Email Public
Entered by	Date	Memo
Erika Enriquez	Nov 29, 2018 03:34 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Erika Enriquez	Nov 29, 2018 03:34 PM	all brought back	Add Attachment
Erika Enriquez	Oct 11, 2018 01:59 PM	Task reassigned to Service Request Desk.	Add Attachment
Erika Enriquez	Oct 11, 2018 01:59 PM	Wants to borrow it until the end of the term. She is taking a 20101030 laptop and 20081014 charger. Along with a HDMI cord, and VGA cable	Add Attachment
Brighton Bohnenkamp	Oct 11, 2018 11:51 AM	Jenny needs a PC loaner for a month, she doesn't need any special software but said in the past we've given her a cord that hooks the computer up to projectors and she will need that again. email when ready	Add Attachment