Service Request Ticket - # 69786

Service Request Information

CONTACT Name Ferguson, Arne   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 11, 2018 03:10 PM
Department Athletics Phone 88516
Location Email fergusa@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20180361[Edit Inv] (opens in a new window) Bldg/Room HWC 131
Service Tag Description Apple 27-inch iMac with Retina 5K Display #Z0TP
Serial No. D25XH0KWJ1GN Location Arne Ferguson, Football

CPU 3.4GHz Quad-Core Intel Core i5


OS MAC OS X 10.13 (High Sierra) Software MSDesktop Ed Office 201* for MAC XXXX2018007938;

Wired NIC 14:20:5E:0A:0D:A4


Wireless NIC 68:FE:F7:03:A2:37


Bluetooth NIC 14:20:5E:0A:0D:A5

TECHS Submitted by Jacob McMurrin Contact jmcmurrin17@wou.edu 88761
Primary Technician Contact soladiti13@wou.edu 88925

Tracking

Entered by Date Memo
Shina Oladiti
Email

Public
Entered by Date Memo
Shina Oladiti Oct 30, 2018 04:40 PM 
Status changed from (7) Waiting for Contact to (5) Completed
 Add Attachment
Shina Oladiti Oct 30, 2018 04:40 PM 
Called him and left a message that he needs to get
adapter for the other monitor and the TV.
 Add Attachment
Shina Oladiti Oct 30, 2018 04:38 PM 
Brought back the old PC.
Add Attachment
Shina Oladiti Oct 30, 2018 02:45 PM 
Setup completed, he needs adapter for the other
display.
Add Attachment
Erika Enriquez Oct 30, 2018 10:02 AM 
Task reassigned to Shina Oladiti.
 Add Attachment
Erika Enriquez Oct 30, 2018 09:15 AM 
Task reassigned to Erika Enriquez.
 Add Attachment
Megan Thibeault Oct 30, 2018 07:54 AM 
Status changed from (1) Pending to (7) Waiting for Contact
 Add Attachment
Megan Thibeault Oct 30, 2018 07:54 AM 
Task reassigned to UCS Tech.
 Add Attachment
Erika Enriquez Oct 26, 2018 12:42 PM 
back on inventory counter.
Add Attachment
Erika Enriquez Oct 26, 2018 12:38 PM 
****This is an outgoing email****
Hi Arne,

I need some additional information regarding
service request #69786

Description: IFC SETUP: Deliver Apple 27in iMac
W#20180361[Edit Inv] replacing old W#20100762[Edit Inv] HWC131 for
Arne Ferguson (Order10847)

Your machine is all ready to be delivered to you,
Please save anything important to any drives.
Please let us know when you are available as well. 

Thank you,
Erika
 Add Attachment
Public
Erika Enriquez Oct 23, 2018 12:37 PM 
imaging..
 Add Attachment
Megan Thibeault Oct 17, 2018 04:12 PM 
When setting this up please get MacMail setup and
Thunderbird. Arne wants to try out both of the
mail applications.
 Add Attachment
Jacob McMurrin Oct 11, 2018 03:10 PM 
IFC SETUP: Deliver Apple 27-inch iMac W#20180361[Edit Inv] 
replacing old W#20100762[Edit Inv] Health and Wellness 131 for 
Arne Ferguson. Equipment is located in ITC 008 on shelf.
Notes:  replacing W#2010076 PC desktop
 Add Attachment