Service Request Ticket - # 69797

Service Request Information

CONTACT Name Boyle, Gabrielle   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 12, 2018 02:32 PM
Department Student Engagement Phone 88303
Location Email boyleg@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20081179[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Xerox Phaser 3600DN Monochrome Laser Printer
Serial No. MHB860814 Location PDR

Model 3600/DN Hostname
Notes 40ppm, PS3, 128MB Memory Network Print, Duplex 110V Ink/Toner Refill

Wired NIC 00:00:AA:BD:5D:A9

TECHS Submitted by Emma Feldman Contact efeldman14@wou.edu 88925
Primary Technician Contact peppers@wou.edu 88956

Tracking

Entered by Date Memo
Shandelle Plasker
Email

Public
Entered by Date Memo
Shandelle Plasker Oct 16, 2018 02:46 PM 
Status changed from (1) Pending to (5) Completed
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Shandelle Plasker Oct 16, 2018 02:46 PM 
This has been fixed.
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Peter Puettmann Oct 16, 2018 11:22 AM 
Task reassigned to Shandelle Pepper.
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Peter Puettmann Oct 15, 2018 11:19 AM 
stopped by and it 
wasnt jammed. Not 
sure why it's not 
connected though
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Peter Puettmann Oct 15, 2018 09:22 AM 
****This is an outgoing email****
Hi Gabrielle,

We were just following up with you regarding a
service request that we have for you.  (#69797)

Description: **10/12** Printer is jammed 

We were wondering what would be the best times for
a tech to come to your office and meet you to help
unjam the printer. Let us know, have a good day. 

Thanks,
Peter Puettmann
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Public
Peter Puettmann Oct 15, 2018 09:21 AM 
stopped by and no one was there, will send email.
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Shina Oladiti Oct 12, 2018 04:22 PM 
Task reassigned to UCS Tech.
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Shina Oladiti Oct 12, 2018 04:21 PM 
She was not available when i stopped by her office.
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Shina Oladiti Oct 12, 2018 02:46 PM 
Task reassigned to Shina Oladiti.
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Emma Feldman Oct 12, 2018 02:32 PM 
****This is an email****

My printer is jammed in WUC121A and I can't seem
to get it unjammed myself. Would someone have some
time to come help me out with this?
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