Service Request Ticket - # 69802

Service Request Information

CONTACT Name Vickers, LouAnn   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 12, 2018 04:42 PM
Department President’s Office Phone 88888
Location Email vickersl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20171223[Edit Inv] (opens in a new window) Bldg/Room ITC 007
Service Tag 4VSN4Q2 Description Dell Latitude 7290 12.6-inch ultrabook
Serial No. 4VSN4Q2 Location Loaner - Dorothy Grant

CPU Intel Core i5-7300U 7th Gen (Dual Core, 2.60Gz, 3MB)


OS Windows 10 Pro, 64 bit Software Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2017006552;

Wired NIC 10:65:30:47:B3:1A


Wireless NIC 14:4F:8A:5D:F7:F5


Bluetooth NIC 14:4F:8A:5D:F7:F9

TECHS Submitted by Tricia Flaherty Contact flahert@wou.edu 88925
Primary Technician Contact eenriquez13@wou.edu 88925

Tracking

Entered by Date Memo
Erika Enriquez
Email

Public
Entered by Date Memo
Erika Enriquez Oct 23, 2018 01:17 PM 
Status changed from (1) Pending to (5) Completed
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Erika Enriquez Oct 23, 2018 01:17 PM 
delivered. emailed her letting her know that she
will need to hardwire to take off campus.
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Erika Enriquez Oct 23, 2018 12:26 PM 
Task reassigned to Erika Enriquez.
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Erika Enriquez Oct 23, 2018 11:56 AM 
****This is an outgoing email****
Hi LouAnn,

I need some additional information regarding
service request #69802

Description: GFA SETUP: Dell Latitude 7290
W#20171223[Edit Inv] to replace PC laptop W#20130443[Edit Inv] for
President's Office AD208

Your machine is all set up and ready to be
delivered to you. Please save anything important
to your drives. Also, please let us know when you
are available for us to set this up for you. 

Thank you,
Erika
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Public
Erika Enriquez Oct 23, 2018 09:13 AM 
finishing set up
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Erika Enriquez Oct 19, 2018 09:04 AM 
imaging...
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Erika Enriquez Oct 17, 2018 08:58 AM 
cant image.
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Erika Enriquez Oct 16, 2018 09:56 AM 
imaging
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Tricia Flaherty Oct 12, 2018 04:50 PM 
Task reassigned to New Equip. Setup.
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Tricia Flaherty Oct 12, 2018 04:42 PM 
 Dell Latitude 7290 laptop W#20171223[Edit Inv] to replace PC 
laptop W#20130443[Edit Inv] for President's Office; laptop and GFA 
setup form is on Inventory counter in ITC008.
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