Service Request Ticket

Service Request Information

CONTACT	Name	Jennings, Ryan	Date	Oct 15, 2018 01:27 PM
	Department	University Computing Solutions	Phone	14018
	Location		Email	jenningsr@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20160270 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	GRG8QD2	Description	Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
	Serial No.	GRG8QD2	Location	PDR
	CPU	Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 201* from XXXX2016005511; REMOVE serialized and MOVE to W#20131014 OCT2019 SR#74066 (Adobe CC201** desktop Suite subscription [SERIALIZED DESKTOP] OCT2018);
	Wired NIC	18:66:DA:14:D2:16

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	morellk@wou.edu	89201

Entered by	Date	Memo
Kyle Morell			Email Public
Entered by	Date	Memo
Gino Salazar	Feb 18, 2019 02:13 PM	Task reassigned to Kyle Morell.	Add Attachment
Bradley Karkanen	Feb 18, 2019 02:00 PM	Task reassigned to Giovanni Salazar.	Add Attachment
Megan Thibeault	Feb 13, 2019 12:32 PM	Priority changed from (3) Priority to (1) Highest Priority.	Add Attachment
Tricia Flaherty	Feb 13, 2019 12:25 PM	Status changed from (5) Completed to (1) Pending	Add Attachment
Tricia Flaherty	Feb 13, 2019 12:25 PM	Bradley, Ryan is only finding Adobe DC on this workstation, can you touch base with him and get Full Serialized Adobe on this desktop? W#20160270;	Add Attachment
Bradley Karkanen	Nov 13, 2018 10:12 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Bradley Karkanen	Nov 13, 2018 10:12 AM	Shows success.	Add Attachment
Bradley Karkanen	Nov 07, 2018 08:12 AM	Hmm the install timed out because of the service window I will have to make some adjustments.	Add Attachment
Megan Thibeault	Nov 07, 2018 07:47 AM	Status?	Add Attachment
Bradley Karkanen	Oct 26, 2018 08:22 AM	I put it in the install collection. I'll check it Monday and see if it installed.	Add Attachment
Tricia Flaherty	Oct 25, 2018 12:07 PM	Task reassigned to Bradley Karkanen.	Add Attachment
Tricia Flaherty	Oct 25, 2018 12:07 PM	Bradley is going to try to push installer and serialization with SCCM	Add Attachment
Tricia Flaherty	Oct 15, 2018 01:27 PM	I need to make new serialized installer for WIN but will update ticket with links and info once done.	Add Attachment