Service Request Ticket - # 69824

Service Request Information

CONTACT Name Kauffman, Brian   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 16, 2018 09:24 AM
Department Western Community Policing Institute Phone 14008
Location Email kauffmab@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20090160[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag HFHYBK1 Description Dell OptiPlex 960 SFF,Core2Duo, 3.0GHz,6M, 1333FSB
Serial No. HFHYBK1 Location PDR 2023 Giveaway

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Unknown Software WIndows Vista Business 32bit downgraded to WIN XP Pro SP3 upgrade to Windows 7 Pro from P0092061 10-2013, MS Office Pro Plus 2007 from P0071641; Adobe Captivate 10 (2017 release) P0105529 OCT2017 SR#65369;

Wired NIC 00:24:E8:32:2D:7B

TECHS Submitted by Alix Karkanen Contact akarkanen17@wou.edu 88925
Primary Technician Contact ppuett16@wou.edu 88925

Tracking

Entered by Date Memo
Peter Puettmann
Email

Public
Entered by Date Memo
Peter Puettmann Oct 17, 2018 09:07 AM 
Status changed from (2) Scheduled to (5) Completed
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Peter Puettmann Oct 17, 2018 09:07 AM 
needed firefox updated
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Megan Thibeault Oct 17, 2018 07:40 AM 
Task reassigned to Peter Puettmann.
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Gino Salazar Oct 16, 2018 02:45 PM 
When you go check if he is using Firefox and if it is up to date
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Alix Karkanen Oct 16, 2018 09:24 AM 
Brain says he was trying to registrar for a 
conference but kept getting kicked off, and 
keeps getting kicked off of most things, with 
an error code about a sophos issue. Tomorrow at 
nine works best.
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