Service Request Ticket

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Service Request Information

CONTACT	Name	Ryals, Sharyne	Date	Oct 16, 2018 10:22 AM
	Department	Social Science	Phone	88288
	Location		Email	ryalss@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20120707 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	5X6QXW1	Description	Dell Latitude E6430, IntelCore i7, 2.6GHz, 6M Cach
	Serial No.	5x6qxw1	Location	PDR 2023 Giveaway
	CPU	Intel Core i7-3720QM(2.6GHz, 6M cache)
	OS	Windows 7 Pro, 64 bit	Software	Win 8 Pro 64bit downgraded to WIN 7 Pro, MS office Pro Plus 2013 from P0088966 downgraded to Pro Plus 2010
	Wired NIC	E0:DB:55:E7:63:73
	Wireless NIC	B8:76:3F:36:0E:D8
	Bluetooth NIC	20:16:D8:9B:D9:79

TECHS	Submitted by	Bradley Karkanen	Contact	bkarkanen16@wou.edu	88925
	Primary Technician		Contact	rdownin17@wou.edu	88925

Tracking

Entered by	Date	Memo
Robbie Downin			Email Public
Entered by	Date	Memo
Robbie Downin	Oct 18, 2018 01:43 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Robbie Downin	Oct 18, 2018 01:43 PM	Installed sophos	Add Attachment
Robbie Downin	Oct 18, 2018 01:09 PM	Task reassigned to Robbie Downin.	Add Attachment
Bradley Karkanen	Oct 16, 2018 03:19 PM	Task reassigned to UCS Tech.	Add Attachment
Bradley Karkanen	Oct 16, 2018 03:19 PM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Bradley Karkanen	Oct 16, 2018 03:19 PM	This laptop is in my office HSS 231A. My hours are M-F 8-4:30. Best,	Add Attachment
Bradley Karkanen	Oct 16, 2018 10:58 AM	**This is an outgoing email** Hi Sharyne, I need some additional information regarding service request #69829 Description: Laptop hasn't updated Sophos since August We noticed that W20120707 the Social Science Department Laptop has not update Sophos our Anti-Virus product since August. Do you know where the laptop is? So we can check it out and make sure it's up to date. Thanks!	Add Attachment Public
Bradley Karkanen	Oct 16, 2018 10:55 AM	Contact changed from Karen Bednarowski to Sharyne Ryals.	Add Attachment
Bradley Karkanen	Oct 16, 2018 10:55 AM	*This is an email* You might want to check with Sharyne Ryals, the APA for Social Science. Her phone number is 8-8288, email: ryalss@wou.edu	Add Attachment
Bradley Karkanen	Oct 16, 2018 10:49 AM	*This is an email* Hi Brad -- We don't have that number assigned to anyone in Humanities. Just before this email from you, I saw a "pending" UCS ticket that came to me - about Sophos - with my name attached. I did not enter that work request. (I just looked up Sophos, to find it was an antivirus software). ??? Karen Kind Regards, Karen Karen Bednarowski Admin. Program Asst., Humanities Division Western Oregon University Bellamy Hall, HSS 313 503-838-8906	Add Attachment
Bradley Karkanen	Oct 16, 2018 10:24 AM	**This is an outgoing email** Hi Karen, I need some additional information regarding service request #69829 Description: Laptop hasn't updated Sophos since August Do you know where W20120707 is? It shows Social Science Dept Laptop in inventory. We see that is says it hasn't updated Sophos since August and we'd like to make sure it gets its updates. Thanks!	Add Attachment Public
Bradley Karkanen	Oct 16, 2018 10:22 AM	Brittany says laptop 20120707 has not updated Sophos since August.	Add Attachment