Service Request Ticket

Service Request Information

CONTACT	Name	Mercer, Heather	Date	Oct 16, 2018 11:02 AM
	Department	Human Resources	Phone	88963
	Location		Email	mercerh@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20160748 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	FPH8YF2	Description	Dell Latitude E5470, i7-6600U, 2.6GHz
	Serial No.	FPH8YF2	Location	PDR
	CPU	Intel Core i7-6600U(Dual Core, 2.6GHz, 4MB cache)
	OS	Windows 7 Pro, 64 bit	Software	Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2016005511; Adobe Acrobat DC (Pro)subscription from XXXX201600005512 serialized desktop MAY2017-APRIL2018 SR#63664; PL/SQL Developer Ver12.0.7( 9/30/2018-10/01/2019) VISA2018008111 FEB2019;
	Wired NIC	D4:81:D7:95:AC:5B
	Wireless NIC	A8:6B:AD:29:E6:E5

TECHS	Submitted by	Brighton Bohnenkamp	Contact	bbohnenkamp14@wou.edu	88925
	Primary Technician		Contact	eenriquez13@wou.edu	88925

Entered by	Date	Memo
Erika Enriquez			Email Public
Entered by	Date	Memo
Erika Enriquez	Oct 30, 2018 09:55 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Erika Enriquez	Oct 30, 2018 09:55 AM	delivered	Add Attachment
Shina Oladiti	Oct 30, 2018 09:50 AM	Task reassigned to Erika Enriquez.	Add Attachment
Shina Oladiti	Oct 17, 2018 03:51 PM	Task reassigned to Shina Oladiti.	Add Attachment
Reggie Johnson	Oct 16, 2018 02:50 PM	Task reassigned to UCS Tech.	Add Attachment
Reggie Johnson	Oct 16, 2018 02:50 PM	Sophos is having trouble installing, couldn't complete task. May need a reimage	Add Attachment
Reggie Johnson	Oct 16, 2018 12:14 PM	Task reassigned to Reggie Johnson.	Add Attachment
Brighton Bohnenkamp	Oct 16, 2018 11:02 AM	Hi, Could you create a ticket for a tech to go out and uninstall Sophos, then reinstall it on Heather Mercer's computer (W20160748)? She's in HR (admin building). Thanks :)	Add Attachment