Service Request Ticket - # 69836

Service Request Information

CONTACT Name Schachter, Lisa   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 16, 2018 12:50 PM
Department Advancement & Foundation Phone
Location Email schachterl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20160962[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 156YKH2 Description Dell OptiPlex 7040 SFF, 16GB (2x8GB) 2133MHz DDR4
Serial No. 156YKH2 Location PDR 2023 Giveaway

CPU Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)


OS Windows 7 Pro, 64 bit Software MS office Pro Plus 201* from XXXX2016005511; TRANSFER:

Wired NIC 50:9A:4C:45:DE:6E

TECHS Submitted by Emma Feldman Contact efeldman14@wou.edu 88925
Primary Technician Contact ppuett16@wou.edu 88925

Tracking

Entered by Date Memo
Peter Puettmann
Email

Public
Entered by Date Memo
Gino Salazar Oct 16, 2018 02:51 PM 
Status changed from (1) Pending to (5) Completed
 Add Attachment
Gino Salazar Oct 16, 2018 02:51 PM 
Task reassigned to Peter Puettmann.
 Add Attachment
Peter Puettmann Oct 16, 2018 02:06 PM 
done
Add Attachment
Megan Thibeault Oct 16, 2018 01:40 PM 
Have the user change their password. Also please
update inventory.
Add Attachment
Emma Feldman Oct 16, 2018 01:05 PM 
Task reassigned to UCS Tech.
 Add Attachment
Emma Feldman Oct 16, 2018 12:54 PM 
Emailed Dave to see if he has any ideas
 Add Attachment
Emma Feldman Oct 16, 2018 12:52 PM 
Task reassigned to Dave Diemer.
 Add Attachment
Emma Feldman Oct 16, 2018 12:51 PM 
****This is an email****
Number below the UPC is 20160962[Edit Inv]. Is that what you
need?

I will not be in the office at all on Thur or Fri
this week, so if that's easiest for you, it works
for me--I can live with this a couple more days,
it's not happening that often. Today, I am leaving
at 3:30 PM. Tomorrow, probably around 4 PM. So,
late afternoon today or tomorrow, or anytime on
Thur or Fri.

Thanks,
Lisa
 Add Attachment
Emma Feldman Oct 16, 2018 12:51 PM 
****This is an outgoing email****
Hello,

yes I can have someone come take a look, what is
the wou ID on your machine and a good time/place
to send someone?

Thank you,
Brighton
Add Attachment
Emma Feldman Oct 16, 2018 12:50 PM 
****This is an email****
Good morning,

I am a new employee here and am having some issues
with email: (1) jumping from my inbox to Trash and
(2) sending blank response messages out to others,
when I have not even opened their message yet in
my inbox.

This is starting to cause quite a bit of
frustration for me, as well as confusion for
others. Can you help?

Thanks!
Lisa
 Add Attachment