Service Request Ticket

Service Request Information

CONTACT	Name	Omlid, Allison	Date	Oct 16, 2018 03:09 PM
	Department	Computer Science Division	Phone	89272
	Location		Email	omlida@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20130877 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	43J7V12	Description	Dell OptiPlex 9020 SFF, i7-4770(quad 3.4GHz, 8MB)
	Serial No.	43J7V12	Location	PDR 2023 Giveaway
	CPU	Intel Core i7-4770(Quad core HT, 3.4GHz, 8MB)
	OS	Windows 10 Enterprise 64bit	Software	Microsoft Office Pro Plus 2013 downgraded to 2010 from P0094150
	Wired NIC	34:17:EB:A6:94:22

TECHS	Submitted by	Alix Karkanen	Contact	akarkanen17@wou.edu	88925
	Primary Technician		Contact	rdownin17@wou.edu	88925

Entered by	Date	Memo
Robbie Downin			Email Public
Entered by	Date	Memo
Robbie Downin	Oct 22, 2018 01:26 PM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Robbie Downin	Oct 22, 2018 01:26 PM	Got in and took a look, things are clean and I started a fresh scan. The computer's being replaced this week as well.	Add Attachment
Megan Thibeault	Oct 22, 2018 11:41 AM	Task reassigned to Robbie Downin.	Add Attachment
Reggie Johnson	Oct 19, 2018 03:13 PM	Task reassigned to UCS Tech.	Add Attachment
Gino Salazar	Oct 19, 2018 01:49 PM	Task reassigned to Reggie Johnson.	Add Attachment
Gino Salazar	Oct 19, 2018 12:37 PM	Task reassigned to Giovanni Salazar.	Add Attachment
Gino Salazar	Oct 19, 2018 12:32 PM	Task reassigned to Reggie Johnson.	Add Attachment
Gino Salazar	Oct 18, 2018 04:54 PM	Task reassigned to Giovanni Salazar.	Add Attachment
Shina Oladiti	Oct 18, 2018 10:41 AM	She is not available today. she called in sick and she will be back tomorrow. She has a class between 12noon-3pm.	Add Attachment
Erika Enriquez	Oct 17, 2018 11:57 AM	Task reassigned to UCS Tech.	Add Attachment
Erika Enriquez	Oct 17, 2018 11:47 AM	called for availability...	Add Attachment
Erika Enriquez	Oct 17, 2018 11:42 AM	Task reassigned to Erika Enriquez.	Add Attachment
Megan Thibeault	Oct 17, 2018 08:07 AM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Alix Karkanen	Oct 16, 2018 03:09 PM	Allison had someone help her earlier today, but im not sure who. She says she has 11 sophos threats.	Add Attachment