Service Request Ticket - # 69847

Service Request Information

CONTACT Name Scharn, Tracy   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 17, 2018 10:10 AM
Department Library & Media Services Phone 88892
Location Email scharnt@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20140221[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag JYJXS12 Description Dell OptiPlex 9020 SFF, i7-4770(quad 3.4GHz, 8MB)
Serial No. JYJXS12 Location PDR 2023 Giveaway

CPU Intel Core i7-4770(Quad core HT, 3.4GHz, 8MB)


OS Windows 10 Enterprise 64bit Software Microsoft Office Pro Plus 2013 downgraded to 2010 from P0095171 StarBoard v9.5 TurningPointInstall v5.3.1

Wired NIC 34:17:EB:BB:91:99

TECHS Submitted by Natalie Plasker Contact nplasker15@wou.edu 88925
Primary Technician Contact rushingj@wou.edu 89242

Tracking

Entered by Date Memo
John Rushing
Email

Public
Entered by Date Memo
John Rushing Oct 17, 2018 10:12 AM 
Status changed from (1) Pending to (5) Completed
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John Rushing Oct 17, 2018 10:12 AM 
I unplugged the Power for 30 seconds and plugged 
it back in.  The computer started up fine after 
that.
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Natalie Plasker Oct 17, 2018 10:10 AM 
Located in HL 108, and says the power button is
blinking, and they are not able to restart.
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