Service Request Ticket - # 69849

Service Request Information

CONTACT Name Shahid, Abdus   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 17, 2018 10:34 AM
Department Institutional Research Phone 89331
Location Email shahida@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20160920[Edit Inv] (opens in a new window) Bldg/Room ITC 002
Service Tag Description Dell OptiPlex 7040 SFF 16GB (2x8GB) 2133MHz DDR4
Serial No. 5LSRKH2 Location Emergency Lab Shelf

CPU Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)


OS Windows 7 Pro, 64 bit Software MS office Pro Plus 201* from XXXX2016005511; JEdit v5.4 (open source), Oracle SQLDeveloper v4.2(on TDrive under Oracle , special install with TNS names file); SAS(base) v9.4 from P0104375(order#9888)+ more JUNE2017

Wired NIC 50:9A:4C:40:AD:92

TECHS Submitted by Tricia Flaherty Contact flahert@wou.edu 88925
Primary Technician Contact rushingj@wou.edu 89242

Tracking

Entered by Date Memo
John Rushing
Email

Public
Entered by Date Memo
John Rushing Oct 18, 2018 03:29 PM 
Status changed from (1) Pending to (5) Completed
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John Rushing Oct 18, 2018 03:29 PM 
I ran the licensing utility as admin and pointed 
to the text file on the T:\sas folder.  The 
software showed the new expiration date of 2019 
for all parts of his software.
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John Rushing Oct 18, 2018 09:11 AM 
I sent an email to him to setup a time to renew 
his SAS application.
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Tricia Flaherty Oct 17, 2018 10:34 AM 
This is for order#9616 UCS2018007837
updated to T:\SAS on 10-17-2018
email with attached license file and renewal instructions 
sent to John on 10-17-2018 
***original email for renewal had gone to Richard 
Kavanaugh inadvertently due to some support stuff that 
Richard had worked on for Shahid in the last year.
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