Service Request Ticket

Service Request Information

CONTACT	Name	McKiel, Allen	Date	Oct 17, 2018 10:37 AM
	Department	Library & Media Services	Phone	88886
	Location		Email	mckiela@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20150252 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	C8NS362	Description	Dell Latitude E7250 (i5-5300U, 8GB RAM 256HD)
	Serial No.	C8NS362	Location	PDR 2023 Giveaway
	CPU	Intel Core i5-5300U(Dual Core, 2.3GHz, 3M, 15W)
	OS	Windows 10 Enterprise 64bit	Software	Microsoft Desktop Ed license XXXX2015004715
	Wired NIC	20:47:47:EE:D8:DF
	Wireless NIC	DC:53:60:6E:FB:E0
	Bluetooth NIC	DC:53:60:6E:FB:E4

TECHS	Submitted by	Brighton Bohnenkamp	Contact	bbohnenkamp14@wou.edu	88925
	Primary Technician		Contact	soladiti13@wou.edu	88925

Entered by	Date	Memo
Shina Oladiti			Email Public
Entered by	Date	Memo
Shina Oladiti	Oct 17, 2018 03:50 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Shina Oladiti	Oct 17, 2018 03:50 PM	Done!	Add Attachment
Shina Oladiti	Oct 17, 2018 03:21 PM	Task reassigned to Shina Oladiti.	Add Attachment
Erika Enriquez	Oct 17, 2018 12:33 PM	Task reassigned to UCS Tech.	Add Attachment
Erika Enriquez	Oct 17, 2018 12:33 PM	**This is an outgoing email** Hi Allen, I need some additional information regarding service request #69850 Description: 10/17 anytime can't open pdf's on windows We were just wondering when you were available for us to go down there and complete this task for you. Thank you, Erika	Add Attachment Public
Erika Enriquez	Oct 17, 2018 12:32 PM	not available when i went..	Add Attachment
Erika Enriquez	Oct 17, 2018 11:12 AM	Task reassigned to Erika Enriquez.	Add Attachment
Brighton Bohnenkamp	Oct 17, 2018 10:37 AM	Having trouble opening pds on windows getting error "hmm cant reach this page" on any pdf he tries to open	Add Attachment