Service Request Ticket - # 69869

Service Request Information

CONTACT Name Thibeault, Megan   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 17, 2018 04:10 PM
Department University Computing Solutions Phone 88624
Location Email eichlerm@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20101036[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell Latitude E6420,4.0GB,1333MHz SDRAM, 2 DIMM
Serial No. 8NX25Q1 Location PDR

CPU Intel Core i7-2720QM(2.2GHz, 6MB cache)


OS Unknown Software Cyberlink Power DVD9.5.1 and Roxio Creator Starter ed bundled with laptop, Microsoft Office Pro Plus 2010 from P0080006 installed as Office Pro Plus 2007

Wired NIC 5C:26:0A:4E:67:AA


Wireless NIC A0:88:B4:19:E6:A8


Bluetooth NIC 68:A3:C4:47:23:76

TECHS Submitted by Megan Thibeault Contact thibeaultm@wou.edu 88925
Primary Technician Contact rdownin17@wou.edu 88925

Tracking

Entered by Date Memo
Robbie Downin
Email

Public
Entered by Date Memo
Robbie Downin Oct 22, 2018 08:26 AM 
Status changed from (1) Pending to (5) Completed
 Add Attachment
Robbie Downin Oct 22, 2018 08:26 AM 
Task reassigned to Robbie Downin.
 Add Attachment
Robbie Downin Oct 22, 2018 08:24 AM 
finished
 Add Attachment
Robbie Downin Oct 18, 2018 03:00 PM 
Started the win7 image
 Add Attachment
Megan Thibeault Oct 17, 2018 04:10 PM 
Laptop 20101036[Edit Inv] is in the "IN" box. Needs to be
reimaged to Windows 7, make sure inventory is
updated and the checkout and loaner program has
this machine in it.
Add Attachment