Service Request Ticket - # 69892

Service Request Information

CONTACT Name Gonzalez, Heather   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 18, 2018 01:09 PM
Department College of Liberal Arts and Sciences Phone 88488
Location Email gonzalezh@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20160536[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag HB54ND2 Description Dell OptiPlex 7040 SFF, 16GB(2x8GB) 2133MHz DDR4
Serial No. HB54ND2 Location PDR 2023 Giveaway

CPU Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)


OS Windows 10 Enterprise 64bit Software MS office Pro Plus 201* from XXXX2016005511;

Wired NIC 48:4D:7E:D2:BB:41

TECHS Submitted by Erika Enriquez Contact eenriquez13@wou.edu 88925
Primary Technician Contact soladiti13@wou.edu 88925

Tracking

Entered by Date Memo
Shina Oladiti
Email

Public
Entered by Date Memo
Shina Oladiti Oct 18, 2018 03:50 PM 
Status changed from (1) Pending to (5) Completed
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Shina Oladiti Oct 18, 2018 03:50 PM 
Logged in and tested PowerPoint, it works fine for me.
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Shina Oladiti Oct 18, 2018 01:54 PM 
Task reassigned to Shina Oladiti.
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Erika Enriquez Oct 18, 2018 01:17 PM 
instructor station
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Erika Enriquez Oct 18, 2018 01:09 PM 
****This is an email****
Dr. Rankin tried to use the computer in DSC 204
last night for his class and said that powerpoint
was messing up. It would automatically advance his
slides when it wasn't supposed to and it wasn't
just 1 at a time but several. He went to DSC 201
and it worked just fine. Dr. Courtney and Dr.
Rankin had this same issue last year with this
same computer, so I'm wondering if maybe it is a
peripheral rather then a software problem.
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