Service Request Ticket

Service Request Information

CONTACT	Name	Sauer, Nathan	Date	Oct 18, 2018 02:47 PM
	Department	University Computing Solutions	Phone	88960
	Location		Email	sauern@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20180374 (opens in a new window)	Bldg/Room	HL 301A
	Service Tag	35WPMR2	Description	Dell OptiPlex 7050 SFF desktop, i7-7700(3.6GHz QC)
	Serial No.	35WPMR2	Location	AV CONSOLE Instructor Station
	CPU	Intel Core i7-7700 (QC/8MB/8T/3.6GHz/65W)
	OS	Windows 10 Enterprise 64bit	Software	MS office Pro Plus 201* from XXXX2018007938;
	Wired NIC	54:BF:64:79:55:CD

TECHS	Submitted by	Jacob McMurrin	Contact	jmcmurrin17@wou.edu	88761
	Primary Technician		Contact	rdownin17@wou.edu	88925

Entered by	Date	Memo
Robbie Downin			Email Public
Entered by	Date	Memo
Robbie Downin	Oct 26, 2018 11:43 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Robbie Downin	Oct 22, 2018 09:14 AM	Task reassigned to Robbie Downin.	Add Attachment
Robbie Downin	Oct 22, 2018 09:14 AM	Finished imaging	Add Attachment
Robbie Downin	Oct 18, 2018 03:58 PM	Task reassigned to UCS Tech.	Add Attachment
Robbie Downin	Oct 18, 2018 03:58 PM	started win10 image	Add Attachment
Tricia Flaherty	Oct 18, 2018 03:22 PM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Tricia Flaherty	Oct 18, 2018 03:22 PM	He has moved up Install for Rack mounting NEXT week please images ASAP	Add Attachment
Jacob McMurrin	Oct 18, 2018 02:47 PM	NEW EQUIP SETUP: Deliver Dell OptiPlex desktop W#20180374 , to Hamersly Library 301A Smart Classroom upgrade. Equipment is located in ITC 008 on counter. Notes: Will need to get Smart Classroom/AV Console image and be returned to Nathan for Final Setup and Delivery during HL301A upgrade by end of October.	Add Attachment