Service Request Ticket - # 69897

Service Request Information

CONTACT Name Jensen, Kimberly   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 18, 2018 03:11 PM
Department Social Science/ History Phone 88318
Location Email jenseki@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20130548[Edit Inv] (opens in a new window) Bldg/Room NONE
Service Tag Description Apple MacBook Pro 13-inch #Z0MT
Serial No. C1MM400KDV30 Location Going to PDR

CPU Intel Core i7(2.9GHz dual-core, 4MB L3 cache)


OS MAC OS X 10.14 (Mojave) Software MS Office 2011 Std for MAC from P0092993

Wired NIC 68:5B:35:B2:72:F1


Wireless NIC 60:03:08:EC:16:F6


Bluetooth NIC 60:03:08:EC:16:F7

TECHS Submitted by Alix Karkanen Contact akarkanen17@wou.edu 88925
Primary Technician Contact eenriquez13@wou.edu 88925

Tracking

Entered by Date Memo
Erika Enriquez
Email

Public
Entered by Date Memo
Erika Enriquez Oct 24, 2018 09:44 AM 
Status changed from (2) Scheduled to (5) Completed
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Erika Enriquez Oct 24, 2018 09:44 AM 
when she was trying to open a 'new tab' she was
selecting new window. So I showed her if she
selects new tab it will pop up like normal.
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Peter Puettmann Oct 24, 2018 09:32 AM 
Task reassigned to Erika Enriquez.
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Peter Puettmann Oct 24, 2018 09:14 AM 
Task reassigned to Peter Puettmann.
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Gino Salazar Oct 23, 2018 03:09 PM 
Task reassigned to UCS Tech.
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Gino Salazar Oct 23, 2018 03:09 PM 
I guess I didn't understand her issue, I changed her homepage to 
google and I thought that would be it, I think she wants her "New 
Tab" page to be google?
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Alix Karkanen Oct 23, 2018 03:06 PM 
Kim just called and is having the same issue 
again, would like someone to come by at 9:30 
tomorrow
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Gino Salazar Oct 23, 2018 09:27 AM 
Task reassigned to Giovanni Salazar.
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Alix Karkanen Oct 22, 2018 03:54 PM 
Status changed from (1) Pending to (2) Scheduled
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Alix Karkanen Oct 22, 2018 03:54 PM 
Status changed from (1) Pending to (2) Scheduled
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Alix Karkanen Oct 22, 2018 03:54 PM 
Kimberly would like someone to come by at 2:00 
tomorrow
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Erika Enriquez Oct 19, 2018 09:00 AM 
left vm for availability
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Erika Enriquez Oct 19, 2018 08:56 AM 
Not available when I went
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Erika Enriquez Oct 19, 2018 08:43 AM 
Task reassigned to Erika Enriquez.
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Shina Oladiti Oct 18, 2018 04:55 PM 
Task reassigned to UCS Tech.
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Shina Oladiti Oct 18, 2018 04:48 PM 
Task reassigned to Shina Oladiti.
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Alix Karkanen Oct 18, 2018 03:11 PM 
Kim reinstalled Firefox, and now every time she 
opens a new window it goes to portal and not 
google.
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