Service Request Ticket - # 69898

Service Request Information

CONTACT Name Ryals, Sharyne   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 18, 2018 03:56 PM
Department Social Science Phone 88288
Location Email ryalss@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20120707[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 5X6QXW1 Description Dell Latitude E6430, IntelCore i7, 2.6GHz, 6M Cach
Serial No. 5x6qxw1 Location PDR 2023 Giveaway

CPU Intel Core i7-3720QM(2.6GHz, 6M cache)


OS Windows 7 Pro, 64 bit Software Win 8 Pro 64bit downgraded to WIN 7 Pro, MS office Pro Plus 2013 from P0088966 downgraded to Pro Plus 2010

Wired NIC E0:DB:55:E7:63:73


Wireless NIC B8:76:3F:36:0E:D8


Bluetooth NIC 20:16:D8:9B:D9:79

TECHS Submitted by Alix Karkanen Contact akarkanen17@wou.edu 88925
Primary Technician Contact rdownin17@wou.edu 88925

Tracking

Entered by Date Memo
Robbie Downin
Email

Public
Entered by Date Memo
Robbie Downin Oct 18, 2018 04:20 PM 
Status changed from (1) Pending to (5) Completed
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Robbie Downin Oct 18, 2018 04:20 PM 
Task reassigned to Robbie Downin.
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Robbie Downin Oct 18, 2018 04:18 PM 
Resolved, windows was looping and required a hard 
reboot.
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Alix Karkanen Oct 18, 2018 03:56 PM 
Sharyne has to leave at 4:30 and cant leave her 
laptop out, but she cant shut it down because it 
says that sophos is updating, but it has been 
updating for over an hour, with the rror code 205,
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