Service Request Ticket

Service Request Information

CONTACT	Name	Larson, Amanda	Date	Oct 19, 2018 09:08 AM
	Department	Education & Leadership	Phone	88471
	Location		Email	larsona@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20150436 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	258LFB2	Description	Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
	Serial No.	258LFB2	Location	PDR
	CPU	Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)
	OS	Windows 10 Enterprise 64bit	Software	MS office Pro Plus 2013 from XXXX2015004715
	Wired NIC	18:66:DA:03:04:CA

TECHS	Submitted by	Alix Karkanen	Contact	akarkanen17@wou.edu	88925
	Primary Technician		Contact	eenriquez13@wou.edu	88925

Entered by	Date	Memo
Erika Enriquez			Email Public
Entered by	Date	Memo
Erika Enriquez	Oct 19, 2018 09:23 AM	Task reassigned to Erika Enriquez.	Add Attachment
Erika Enriquez	Oct 19, 2018 09:23 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Erika Enriquez	Oct 19, 2018 09:23 AM	classroom support	Add Attachment
Alix Karkanen	Oct 19, 2018 09:08 AM	Amanda cannot get the sound to work on the computer in rwec 105, 20150436	Add Attachment