Service Request Ticket

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Service Request Information

CONTACT	Name	Omlid, Allison	Date	Oct 19, 2018 02:59 PM
	Department	Computer Science Division	Phone	89272
	Location		Email	omlida@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20180029 (opens in a new window)	Bldg/Room	ITC 310F
	Service Tag	FG65RQ2	Description	Dell Latitude 5490, i5-8250U, 1.6GHZ quad core
	Serial No.	FG65RQ2	Location	Allison Omlid, NTT Lecturer
	CPU	Intel Core i5-8250U 8thGen(Quad 1.6GHz, 6M Cache)
	OS	Windows 10 Pro, 64 bit	Software	Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2018007938;
	Wired NIC	E4:B9:7A:0D:24:C9
	Wireless NIC	3C:6A:A7:7B:EA:3F
	Bluetooth NIC	3C:6A:A7:7B:EA:43

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	bkarkanen16@wou.edu	88925

Tracking

Entered by	Date	Memo
Bradley Karkanen			Email Public
Entered by	Date	Memo
Bradley Karkanen	Jan 11, 2019 11:20 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Bradley Karkanen	Jan 11, 2019 11:20 AM	Renamed her laptop and her old machine is under the stand up desk	Add Attachment
Bradley Karkanen	Jan 10, 2019 12:24 PM	*This is an email* I’ll be in ITC 311 Friday 10-2. AO	Add Attachment
Bradley Karkanen	Jan 09, 2019 02:14 PM	Status changed from (2) Scheduled to (1) Pending	Add Attachment
Bradley Karkanen	Jan 09, 2019 02:14 PM	**This is an outgoing email Hi Allison, I need some additional information regarding service request #69917 Description: 1/9 12-2** Rename computer & pickup old machine Sorry I missed you. I didn't notice that window was during my class and I forgot to send someone else. When are you next available?	Add Attachment Public
Bradley Karkanen	Jan 08, 2019 08:36 AM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Bradley Karkanen	Jan 08, 2019 08:36 AM	Priority changed from (5) Low Priority to (3) Priority.	Add Attachment
Bradley Karkanen	Jan 08, 2019 08:19 AM	*This is an email* I will be in my office on Wednesday 12-2. AO	Add Attachment
Bradley Karkanen	Jan 07, 2019 02:45 PM	**This is an outgoing email Hi Allison, I need some additional information regarding service request #69917 Description: 1/7 or later** Rename computer & pickup old machine When are you available for us to come by and pick up your old machine.	Add Attachment Public
Robbie Downin	Jan 04, 2019 08:42 AM	Task reassigned to Bradley Karkanen.	Add Attachment
Robbie Downin	Jan 04, 2019 08:42 AM	Priority changed from (2) High Priority to (5) Low Priority.	Add Attachment
Robbie Downin	Dec 19, 2018 09:41 AM	She says that she won't be back until January 7th	Add Attachment
Robbie Downin	Dec 19, 2018 09:25 AM	Forgot about this, sent an email	Add Attachment
Robbie Downin	Oct 24, 2018 12:01 PM	I'll fix it when I go pick up her old machine.	Add Attachment
Bradley Karkanen	Oct 23, 2018 11:44 AM	This got named wrong. It is named 20180029. It is missing the W	Add Attachment
Robbie Downin	Oct 22, 2018 01:20 PM	Delivered the laptop, she needs to back up the stuff on her old computer still so we're waiting a short time before taking it.	Add Attachment
Robbie Downin	Oct 22, 2018 12:17 PM	Attempted delivery, will try again around 1.	Add Attachment
Robbie Downin	Oct 22, 2018 09:09 AM	Task reassigned to Robbie Downin.	Add Attachment
Robbie Downin	Oct 22, 2018 09:09 AM	started win10 image	Add Attachment
Tricia Flaherty	Oct 19, 2018 02:59 PM	This is on counter in ITC008 with GFA setup form. It is a Dell Latitude 5490 laptop W#20180029 for replacement of PC W#20130877 ITC310F for Allison Omlid, NTT . Tracy Boyson in CS Office has asked if this could be done next week as Allison needs the laptop as soon as possible.	Add Attachment