Service Request Ticket

Service Request Information

CONTACT	Name	Harwell, Amy	Date	Oct 22, 2018 08:04 AM
	Department	Natural Science Division	Phone	88891
	Location		Email	harwella@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20140727 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	7P93F42	Description	Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
	Serial No.	7P93F42	Location	PDR 2023 Giveaway
	CPU	Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)
	OS	Windows 10 Enterprise 64bit	Software	MS office Pro Plus 2013 from XXXX2014004298;
	Wired NIC	98:90:96:D6:8B:21

TECHS	Submitted by	Brighton Bohnenkamp	Contact	bbohnenkamp14@wou.edu	88925
	Primary Technician		Contact	rdownin17@wou.edu	88925

Entered by	Date	Memo
Robbie Downin			Email Public
Entered by	Date	Memo
Robbie Downin	Nov 08, 2018 03:17 PM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Robbie Downin	Nov 08, 2018 03:17 PM	Dropped off and set up with no issues.	Add Attachment
Robbie Downin	Nov 07, 2018 11:58 AM	**This is an outgoing email** Hi Amy, We were just following up with you regarding a service request that we have for you. (#69919) Sorry about getting back to you this late. Your computer is ready to be returned; when is a good time for one of our techs to come deliver it? Thanks, Robbie Downin UCS Student Tech	Add Attachment Public
Robbie Downin	Nov 07, 2018 11:57 AM	Whoops, this slipped. Will email now. Machine is under Gino's desk.	Add Attachment
Megan Thibeault	Nov 07, 2018 07:46 AM	Status?	Add Attachment
Robbie Downin	Oct 24, 2018 12:00 PM	The computer was successfully imaged	Add Attachment
Tricia Flaherty	Oct 23, 2018 10:35 AM	sent here GFA replacement options 10-23-2018	Add Attachment
Peter Puettmann	Oct 22, 2018 09:42 AM	Task reassigned to Robbie Downin.	Add Attachment
Peter Puettmann	Oct 22, 2018 08:43 AM	getting loaner #20130909	Add Attachment
Peter Puettmann	Oct 22, 2018 08:39 AM	getting loaner until she gets her new cpu	Add Attachment
Megan Thibeault	Oct 22, 2018 08:10 AM	Task reassigned to Peter Puettmann.	Add Attachment
Brighton Bohnenkamp	Oct 22, 2018 08:04 AM	Computer won't turn on, she is getting a black screen with the cursor	Add Attachment