Service Request Ticket - # 69935

Service Request Information

CONTACT Name Ludwig, Chad   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 22, 2018 01:52 PM
Department Deaf Studies and Professional Studies Phone 88444
Location Email ludwigc@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20180350[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Apple 27-inch iMac with Retina 5K Display #Z0TP
Serial No. D25XF0H0J1GN Location PDR

CPU 3.4GHz Quad-Core Intel Core i5


OS MAC OS X 10.13 (High Sierra) Software MSDesktop Ed Office 201* for MAC XXXX2018007938; Apple Pro Apps bundle( Final Cut ProX, Motion 5, Compressor 4, Logic Pro X, MainStage 3) via JAMF managed distribution UCS2018008162; Graphic By Picta, Inc Ver. 3.1 MAC OS app via JAMF(managed distribution) VISA2018008711 FEB2019 SR71354;

Wired NIC 68:FE:F7:00:08:80


Wireless NIC 14:20:5E:07:C4:40


Bluetooth NIC 14:20:5E:07:C4:41

TECHS Submitted by Megan Thibeault Contact thibeaultm@wou.edu 88925
Primary Technician Contact ychen13@wou.edu 889285

Tracking

Entered by Date Memo
Yumin Chen
Email

Public
Entered by Date Memo
Yumin Chen Oct 25, 2018 09:33 PM 
Status changed from (1) Pending to (5) Completed
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Yumin Chen Oct 25, 2018 09:33 PM 
Installed.
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Yumin Chen Oct 23, 2018 11:49 AM 
Task reassigned to Yumin Chen.
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Megan Thibeault Oct 22, 2018 01:56 PM 
****This is an email****
Tomorrow 12-3pm or anytime on Wednesday.
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Megan Thibeault Oct 22, 2018 01:52 PM 
****This is an email****
Hi Help Desk Rep,

On 10/9, Chad Ludwig's new computer was set-up 
with the Pro bundle by user rather than 
computer (2018 0350).  He is now trying to use 
the Screenflow8 software but doesn't find that 
option in his log-in Self-Serve items.

Can you help us with how he logs into 
Screenflow8?

Thanks, Konnie :)
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