Service Request Ticket

Service Request Information

CONTACT	Name	McGrew, Cat	Date	Oct 22, 2018 02:30 PM
	Department	VP Academic Affairs/Provost	Phone	88674
	Location		Email	mcgrewc@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20130864 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	43N8V12	Description	Dell OptiPlex 9020 SFF, i7-4770(quad 3.4GHz, 8MB)
	Serial No.	43N8V12	Location	PDR
	CPU	Intel Core i7-4770(Quad core HT, 3.4GHz, 8MB)
	OS	Windows 7 Pro, 64 bit	Software	Microsoft Office Pro Plus 2013 downgraded to 2010 from P0094150
	Wired NIC	34:17:EB:A6:88:80

TECHS	Submitted by	Alix Karkanen	Contact	akarkanen17@wou.edu	88925
	Primary Technician		Contact	ppuett16@wou.edu	88925

Entered by	Date	Memo
Peter Puettmann			Email Public
Entered by	Date	Memo
Peter Puettmann	Oct 23, 2018 12:30 PM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Peter Puettmann	Oct 23, 2018 11:21 AM	HEYO I DID IT AND IT WORKS	Add Attachment
Peter Puettmann	Oct 23, 2018 10:55 AM	Task reassigned to Peter Puettmann.	Add Attachment
Alix Karkanen	Oct 22, 2018 02:59 PM	Task reassigned to UCS Tech.	Add Attachment
Alix Karkanen	Oct 22, 2018 02:59 PM	UA Drake and Mallard	Add Attachment
Megan Thibeault	Oct 22, 2018 02:57 PM	Task reassigned to Allison Karkanen.	Add Attachment
Megan Thibeault	Oct 22, 2018 02:57 PM	Name of the printer please	Add Attachment
Alix Karkanen	Oct 22, 2018 02:30 PM	Cat says that printers in the cottage keep disappearing off her print menu	Add Attachment