Service Request Ticket

Service Request Information

CONTACT	Name	Horsey, Rip	Date	Oct 23, 2018 08:26 AM
	Department	Campus Recreation/HWC	Phone	89535
	Location		Email	horseyr@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20150573 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	5V51JB2	Description	Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
	Serial No.	5V51JB2	Location	PDR
	CPU	Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 201X from XXXX2015004715; VSI_RecTrac client; KeyPro III (Morse Watchmans)
	Wired NIC	18:66:DA:10:E8:9C

TECHS	Submitted by	Alix Karkanen	Contact	akarkanen17@wou.edu	88925
	Primary Technician		Contact	soladiti13@wou.edu	88925

Entered by	Date	Memo
Shina Oladiti			Email Public
Entered by	Date	Memo
Shina Oladiti	Oct 29, 2018 01:07 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Shina Oladiti	Oct 29, 2018 01:07 PM	Completed!	Add Attachment
Shina Oladiti	Oct 29, 2018 12:58 PM	I installed the program, waiting for him to confirm if the installation was right. I want him to try it out.	Add Attachment
Shina Oladiti	Oct 23, 2018 01:54 PM	Left VM	Add Attachment
Shina Oladiti	Oct 23, 2018 11:52 AM	Uninstalled 64bits Office from his computer and installed 32. Trying to sync outlook before i left and i asked him if he could install the calendar printing assistance once the outlook is done syncing.	Add Attachment
Shina Oladiti	Oct 23, 2018 09:15 AM	Task reassigned to Shina Oladiti.	Add Attachment
Alix Karkanen	Oct 23, 2018 08:26 AM	Rip would like to install the Outlook calendar assistant installed on his computer	Add Attachment