Service Request Ticket - # 69955

Service Request Information

CONTACT Name Student, Student   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 23, 2018 10:51 AM
Department Phone 88925
Location Email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

TECHS Submitted by Brittany Franklin Contact franklinb@wou.edu 89267
Primary Technician Contact ppuett16@wou.edu 88925

Tracking

Entered by Date Memo
Peter Puettmann
Email

Public

Entered by Date Memo
Peter Puettmann Oct 23, 2018 12:30 PM
Status changed from (1) Pending to (5) Completed
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Peter Puettmann Oct 23, 2018 12:30 PM
cleaned 
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Peter Puettmann Oct 23, 2018 10:56 AM
Task reassigned to Peter Puettmann.
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Brittany Franklin Oct 23, 2018 10:51 AM
***Sophos Cleanup***

Please cleanup/delete the following files, then put the request in my 
queue when completed:

Manual malware cleanup required: 'ML/PE-A' at 
'C:\Users\mlynn17\AppData\Local\MICROSOFT\Windows\TEMPORAR
Y INTERNET 
FILES\Content.IE5\BY8C4KID\setpoint_logitech_64[1].ugu=9d74ba26
bb5d48f0b3b731f75aa5c860'

*****IMPORTANT*****
Remember to empty the trash after deleting the malware, as Sophos 
can still see malware in the trash.
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