Service Request Ticket

Service Request Information

CONTACT	Name	New, Faculty/Staff	Date	Oct 23, 2018 10:54 AM
	Department	University Computing Solutions	Phone	88925
	Location		Email

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20120566 (opens in a new window)	Bldg/Room	SHCC 117
	Service Tag	FK43BW1	Description	Dell Latitude E6430s 2.9GHz, 4M cache
	Serial No.	fk43bw1	Location	for use with Medicat software ( with Tom Bryer )
	CPU	Intel Core i7-3520M Processor (2.9GHz, 4M cache)
	OS	Windows 10 Enterprise 64bit	Software	Win 8 Pro 64bit downgraded to WIN 7 Pro, MS office Pro Plus 2013 from P0088157 downgraded to Pro Plus 2007
	Wired NIC	D4:BE:D9:88:08:8C
	Wireless NIC	60:67:20:D3:03:44
	Bluetooth NIC	20:16:D8:91:AE:F3

TECHS	Submitted by	Brighton Bohnenkamp	Contact	bbohnenkamp14@wou.edu	88925
	Primary Technician		Contact	soladiti13@wou.edu	88925

Entered by	Date	Memo
Shina Oladiti			Email Public
Entered by	Date	Memo
Shina Oladiti	Oct 23, 2018 03:40 PM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Shina Oladiti	Oct 23, 2018 03:40 PM	Done! After the Sophos run, i restarted the machine and it came up fine.	Add Attachment
Peter Puettmann	Oct 23, 2018 01:53 PM	room 117	Add Attachment
Peter Puettmann	Oct 23, 2018 01:50 PM	hes in SHCC	Add Attachment
Peter Puettmann	Oct 23, 2018 01:49 PM	Task reassigned to Shina Oladiti.	Add Attachment
Peter Puettmann	Oct 23, 2018 01:49 PM	Task reassigned to UCS Tech.	Add Attachment
Peter Puettmann	Oct 23, 2018 01:49 PM	its running a sophos scan right now.	Add Attachment
Megan Thibeault	Oct 23, 2018 01:01 PM	Task reassigned to Peter Puettmann.	Add Attachment
Brighton Bohnenkamp	Oct 23, 2018 10:55 AM	Contact Info: Tom Bryer, 88873	Add Attachment Public
Brighton Bohnenkamp	Oct 23, 2018 10:54 AM	Tom needs help cleaning stuff off of his computer but can't have it reimaged because he will lose a piece of software we don't support anymore. I told him I would have a tech come by and see what they can do. He said his machine is freezing up a lot and he has to restart it	Add Attachment