Service Request Ticket - # 69959

Service Request Information

CONTACT Name VanOcker, Kailey   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 23, 2018 11:31 AM
Department Facilities Services Phone
Location Email vanockerk@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

TECHS Submitted by Brittany Franklin Contact franklinb@wou.edu 89267
Primary Technician Contact franklinb@wou.edu 89267

Tracking

Entered by Date Memo
Brittany Franklin
Email

Public

Entered by Date Memo
Brittany Franklin Oct 25, 2018 02:18 PM
Status changed from (1) Pending to (5) Completed
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Brittany Franklin Oct 25, 2018 02:18 PM
Alerts cleared in Sophos console.
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Gino Salazar Oct 24, 2018 04:46 PM
Task reassigned to Brittany Newman.
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Gino Salazar Oct 24, 2018 04:45 PM
She's good!
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Gino Salazar Oct 24, 2018 01:59 PM
Task reassigned to Giovanni Salazar.
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Gino Salazar Oct 23, 2018 03:16 PM
Sent email
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Brittany Franklin Oct 23, 2018 11:31 AM
***Sophos Cleanup***

Please cleanup/delete the following files, then put the request in my 
queue when completed:

PUA detected: 'SpiGot' at 
'C:\Users\arendsd\AppData\Local\Google\Chrome\User 
Data\Default\Extensions\flhoccdfcigedleldllndogaiadhdjen\2.1_0\after.
js'

*****IMPORTANT*****
Remember to empty the trash after deleting the malware, as Sophos 
can still see malware in the trash.
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