Service Request Ticket - # 69962

Service Request Information

CONTACT Name Wolfe, David   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 23, 2018 11:37 AM
Department Facilities Services Phone 88044
Location Email wolfed@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20130711[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 9020 SFF, i7-4770(quad 3.4GHz, 8MB)
Serial No. 35L1M02 Location PDR

CPU Intel Core i7-4770(Quad core HT, 3.4GHz, 8MB)


OS Windows 10 Enterprise 64bit Software Microsoft Office Pro Plus 2013 downgraded to 2010 from P0093918

Wired NIC 34:17:EB:9A:CA:7F


TECHS Submitted by Brittany Franklin Contact franklinb@wou.edu 89267
Primary Technician Contact franklinb@wou.edu 89267

Tracking

Entered by Date Memo
Brittany Franklin
Email

Public

Entered by Date Memo
Brittany Franklin Oct 26, 2018 08:25 AM
Status changed from (1) Pending to (5) Completed
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Brittany Franklin Oct 26, 2018 08:25 AM
Alerts cleared in Sophos console.
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Robbie Downin Oct 25, 2018 04:16 PM
Task reassigned to Brittany Newman.
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Robbie Downin Oct 25, 2018 04:16 PM
Deleted the file. He has an unactivated install of 
office 2010 installed; he'll call later to get a 
fresh office install.
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Robbie Downin Oct 25, 2018 03:12 PM
Task reassigned to Robbie Downin.
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Emma Feldman Oct 25, 2018 09:26 AM
He is available all day. Also mentioned some pop
up ads that keep showing up, wondering if there is
a way to get them off.
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Gino Salazar Oct 23, 2018 03:17 PM
Sent email
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Brittany Franklin Oct 23, 2018 11:37 AM
***Sophos Cleanup***

Please cleanup/delete the following files, then put the request in my 
queue when completed:

PUA detected: 'SpiGot' at 
'C:\Users\hughesk\AppData\Local\Google\Chrome\User 
Data\Default\Extensions\jamfhbccjphocpccddifnllhkpjoobnm\4.0_0\af
ter.js'

*****IMPORTANT*****
Remember to empty the trash after deleting the malware, as Sophos 
can still see malware in the trash.
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