Service Request Ticket - # 69965

Service Request Information

CONTACT Name Smith, Raina   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 23, 2018 11:41 AM
Department Phone
Location Email smithrk@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

TECHS Submitted by Brittany Franklin Contact franklinb@wou.edu 89267
Primary Technician Contact eenriquez13@wou.edu 88925

Tracking

Entered by Date Memo
Erika Enriquez
Email

Public

Entered by Date Memo
Erika Enriquez Oct 24, 2018 10:54 AM
Status changed from (1) Pending to (5) Completed
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Erika Enriquez Oct 24, 2018 10:54 AM
running a scan... but it was deleted
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Erika Enriquez Oct 24, 2018 09:23 AM
Task reassigned to Erika Enriquez.
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Gino Salazar Oct 23, 2018 03:39 PM
Priority changed from (3) Priority to (2) High Priority.
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Gino Salazar Oct 23, 2018 03:20 PM
Sent email
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Brittany Franklin Oct 23, 2018 11:41 AM
***Sophos Cleanup***

Please cleanup/delete the following files, then put the request in my 
queue when completed:

PUA detected: 'SpiGot' at 
'C:\Users\fankhauserj\AppData\Local\Google\Chrome\User 
Data\Default\Extensions\jcdhonlcinnliochhdcjfhpkbefggphb\1.25_0\af
ter.js'

*****IMPORTANT*****
Remember to empty the trash after deleting the malware, as Sophos 
can still see malware in the trash.
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