Service Request Ticket - # 69966

Service Request Information

CONTACT Name Rector, John   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 23, 2018 11:43 AM
Department Social Science Phone 88294
Location Email rectorj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20150270[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 5R5GH72 Description Dell Latitude E6440, i7-4610M Processor
Serial No. 5R5GH72 Location PDR

CPU Intel Core i7-4610M(3.0 GHz, 4M) 4th GEN


OS Windows 7 Pro, 64 bit Software MS office Pro Plus 2013 or higher(MS Desktop Ed license) from XXXX2015004715

Wired NIC F8:CA:B8:48:B6:B6


Wireless NIC B0:00:0B:D1:EC:55


Bluetooth NIC 80:00:0B:D1:EC:59

TECHS Submitted by Brittany Franklin Contact franklinb@wou.edu 89267
Primary Technician Contact

Tracking

Entered by Date Memo
Self Resolved
Email

Public
Entered by Date Memo
Megan Thibeault Jan 22, 2019 08:21 AM 
Status changed from (7) Waiting for Contact to (5) Completed
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Brittany Franklin Dec 11, 2018 10:51 AM 
Task reassigned to Self Resolved.
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Brittany Franklin Dec 11, 2018 10:51 AM 
Looks like this one ended up getting fixed.
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Megan Thibeault Oct 29, 2018 07:56 AM 
Status changed from (1) Pending to (7) Waiting for Contact
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Gino Salazar Oct 23, 2018 03:19 PM 
Sent email
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Brittany Franklin Oct 23, 2018 11:43 AM 
***Sophos Cleanup***

Please cleanup/delete the following files, then put the request in my 
queue when completed:

PUA detected: 'SpiGot' at 
'C:\Users\rectorj\AppData\Local\Google\Chrome\User 
Data\Default\Extensions\fjglkhmgaidbikbooacajnjmgpjfjlja\1.0_0\js\po
pup\popup.js'

*****IMPORTANT*****
Remember to empty the trash after deleting the malware, as Sophos 
can still see malware in the trash.
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