Service Request Ticket

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Service Request Information

CONTACT	Name	Student, Student	Date	Oct 23, 2018 11:45 AM
	Department		Phone	88925
	Location		Email

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20150783 (opens in a new window)	Bldg/Room	RWEC 222
	Service Tag		Description	Apple MacBook Air -13-inch #Z0TB
	Serial No.	C1MRW4AVH3QK	Location	Bilingual MAC laptop, Maria Dantas-Whitney
	CPU	Intel Core i5(1.6GHz dual-core, 3MB L3)
	OS	MAC OS X 10.11 (El Capitan)	Software	Microsoft Desktop Education license allows install of Office 2016 for MAC and above XXXX2015004715; ScreenFlow 7 full license VISA2017007282 MARCH2018; ATLAS.ti v8.4 MAC/WIN Ed Single User VISA2018008831 -Also on W#20140674 MAC laptop for her use only MAR2019 SR#71595 ;
	Wireless NIC	98:01:A7:CA:55:29
	Bluetooth NIC	98:01:A7:CA:55:2A

TECHS	Submitted by	Brittany Franklin	Contact	franklinb@wou.edu	89267
	Primary Technician		Contact	eenriquez13@wou.edu	88925

Tracking

Entered by	Date	Memo
Erika Enriquez			Email Public
Entered by	Date	Memo
Emma Feldman	Dec 14, 2018 11:55 AM	Hardwired and picked up at front desk!	Add Attachment
Erika Enriquez	Dec 11, 2018 11:22 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Erika Enriquez	Dec 11, 2018 11:22 AM	all good to go. everything is fixed. In out box ready for pick up	Add Attachment
Emma Feldman	Dec 07, 2018 04:15 PM	Dropped off with me at front desk, I put it in the inbox.	Add Attachment
Erika Enriquez	Dec 07, 2018 11:13 AM	she supposed to bring it in	Add Attachment
Erika Enriquez	Dec 06, 2018 11:30 AM	left another vm......	Add Attachment
Erika Enriquez	Nov 16, 2018 09:49 AM	left vm	Add Attachment
Erika Enriquez	Nov 16, 2018 09:49 AM	Task reassigned to Erika Enriquez.	Add Attachment
Reggie Johnson	Nov 13, 2018 02:11 PM	Task reassigned to UCS Tech.	Add Attachment
Reggie Johnson	Nov 13, 2018 01:12 PM	Task reassigned to Reggie Johnson.	Add Attachment
Megan Thibeault	Nov 09, 2018 02:32 PM	Task reassigned to UCS Tech.	Add Attachment
Megan Thibeault	Nov 09, 2018 02:32 PM	This needs a reboot and a new scan	Add Attachment
Reggie Johnson	Nov 07, 2018 04:39 PM	Task reassigned to Megan Eichler.	Add Attachment
Brittany Franklin	Nov 07, 2018 04:34 PM	Alerts cleared in Sophos console.	Add Attachment
Reggie Johnson	Nov 07, 2018 04:33 PM	I ran a sophos scan. Will need to check on CPU after scan. Also the CPU has updates Maria would like installed.	Add Attachment
Reggie Johnson	Nov 07, 2018 04:29 PM	Task reassigned to Brittany Newman.	Add Attachment
Reggie Johnson	Nov 07, 2018 04:29 PM	Status changed from (5) Completed to (1) Pending	Add Attachment
Reggie Johnson	Nov 07, 2018 04:10 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Reggie Johnson	Nov 07, 2018 04:10 PM	Task reassigned to Reggie Johnson.	Add Attachment
Reggie Johnson	Nov 07, 2018 04:10 PM	Detected file removed. Updated inventory	Add Attachment
Shina Oladiti	Nov 07, 2018 10:01 AM	Ext: 88636	Add Attachment
Megan Thibeault	Oct 26, 2018 08:03 AM	According to JAMF user: Maria Dantas-Whitney was using this laptop.	Add Attachment
Megan Thibeault	Oct 26, 2018 08:02 AM	Please update inventory, location is wrong	Add Attachment
Brittany Franklin	Oct 23, 2018 11:45 AM	*Sophos Cleanup* Please cleanup/delete the following files, then put the request in my queue when completed: PUA detected: 'SpiGot' at '/Users/dantasm/Library/Application Support/Google/Chrome/Default/Extensions/nlccbfofdgkhefnadicieoo bmkeogcef/2.2_0/after.js' ***IMPORTANT*** Remember to empty the trash after deleting the malware, as Sophos can still see malware in the trash.	Add Attachment