Service Request Ticket - # 69969

Service Request Information

CONTACT Name Nail, Ike   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 23, 2018 11:48 AM
Department Creative Arts/Music Phone 88341
Location Email naili@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
TECHS Submitted by Brittany Franklin Contact franklinb@wou.edu 89267
Primary Technician Contact franklinb@wou.edu 89267

Tracking

Entered by Date Memo
Brittany Franklin
Email

Public
Entered by Date Memo
Brittany Franklin Oct 23, 2018 03:56 PM 
Status changed from (1) Pending to (5) Completed
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Brittany Franklin Oct 23, 2018 03:56 PM 
Alerts cleared in Sophos console
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Gino Salazar Oct 23, 2018 03:44 PM 
Task reassigned to Brittany Newman.
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Gino Salazar Oct 23, 2018 03:44 PM 
His computer looks good and trash is empty
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Gino Salazar Oct 23, 2018 03:22 PM 
Sent email
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Brittany Franklin Oct 23, 2018 11:48 AM 
***Sophos Cleanup***

Please cleanup/delete the following files, then put the request in my 
queue when completed:

PUA detected: 'SpiGot' at '/Users/naili/Library/Application 
Support/Google/Chrome/Default/Extensions/nlccbfofdgkhefnadicieoo
bmkeogcef/2.2_0/after.js'

*****IMPORTANT*****
Remember to empty the trash after deleting the malware, as Sophos 
can still see malware in the trash.
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