Service Request Ticket - # 69970

Service Request Information

CONTACT Name Kelly, Tom   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 23, 2018 11:50 AM
Department Health & Exercise Science Phone 88256
Location Email kellyt@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
TECHS Submitted by Brittany Franklin Contact franklinb@wou.edu 89267
Primary Technician Contact franklinb@wou.edu 89267

Tracking

Entered by Date Memo
Brittany Franklin
Email

Public
Entered by Date Memo
Brittany Franklin Oct 30, 2018 08:59 AM 
Status changed from (1) Pending to (5) Completed
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Brittany Franklin Oct 30, 2018 08:54 AM 
Alerts cleared in Sophos.
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Reggie Johnson Oct 29, 2018 04:42 PM 
Task reassigned to Brittany Newman.
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Reggie Johnson Oct 29, 2018 03:54 PM 
Couldn't find file 
path. There is no 
user fafroz16.
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Reggie Johnson Oct 26, 2018 04:13 PM 
Task reassigned to UCS Tech.
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Reggie Johnson Oct 23, 2018 12:09 PM 
Task reassigned to Reggie Johnson.
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Brittany Franklin Oct 23, 2018 11:50 AM 
***Sophos Cleanup***

Please cleanup/delete the following files, then put the request in my 
queue when completed:

PUA detected: 'SpiGot' at 
'C:\Users\fafroz16\AppData\Local\Google\Chrome\User 
Data\Default\Extensions\pnmgpnhekkdcnegoioancaodogohggob\2.3_
0\after.js'

*****IMPORTANT*****
Remember to empty the trash after deleting the malware, as Sophos 
can still see malware in the trash.
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