Service Request Ticket - # 69971

Service Request Information

CONTACT Name Poage, Kimberly   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 23, 2018 11:54 AM
Department Deaf Studies and Professional Studies Phone 88758
Location Email poagek@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
TECHS Submitted by Brittany Franklin Contact franklinb@wou.edu 89267
Primary Technician Contact franklinb@wou.edu 89267

Tracking

Entered by Date Memo
Brittany Franklin
Email

Public
Entered by Date Memo
Brittany Franklin Oct 23, 2018 03:15 PM 
Status changed from (1) Pending to (5) Completed
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Brittany Franklin Oct 23, 2018 03:15 PM 
Alerts cleared in the Sophos console
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Reggie Johnson Oct 23, 2018 01:30 PM 
Task reassigned to Brittany Newman.
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Reggie Johnson Oct 23, 2018 01:07 PM 
Task reassigned to Reggie Johnson.
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Brittany Franklin Oct 23, 2018 11:54 AM 
More to clean:

'C:\Windows\SysWOW64\config\systemprofile\AppData\Local\Micros
oft\Windows\Temporary Internet 
Files\Content.IE5\AskToolbarInstaller-ORJ-
SPECAOXE758.7z\program files/AskPartnerNetwork/Toolbar/SO.dll'

'C:\Windows\SysWOW64\config\systemprofile\AppData\Local\Micros
oft\Windows\Temporary Internet 
Files\Content.IE5\AskToolbarInstaller-ORJ-SPECAOI8Q23.7z\program 
files/AskPartnerNetwork/Toolbar/toolbar.dll'

'C:\Windows\SysWOW64\config\systemprofile\AppData\Local\Micros
oft\Windows\Temporary Internet 
Files\Content.IE5\AskToolbarInstaller-ORJ-SPECAOI8Q23.7z\program 
files/AskPartnerNetwork/Toolbar/UpdateManager.exe'

'C:\Windows\SysWOW64\config\systemprofile\AppData\Local\Micros
oft\Windows\Temporary Internet 
Files\Content.IE5\AskToolbarInstaller-ORJ-SPECAOI8Q23.7z\program 
files/AskPartnerNetwork/Toolbar/TopSitesRT.exe'

'C:\Windows\SysWOW64\config\systemprofile\AppData\Local\Micros
oft\Windows\Temporary Internet 
Files\Content.IE5\AskToolbarInstaller-ORJ-
SPECACNHASF.7z\program 
files/AskPartnerNetwork/Toolbar/DeskBar.exe'

'C:\Windows\SysWOW64\config\systemprofile\AppData\Local\Micros
oft\Windows\Temporary Internet 
Files\Content.IE5\AskToolbarInstaller-ORJ-
SPECACNHASF.7z\program 
files/AskPartnerNetwork/Toolbar/ToolbarPS.dll'
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Brittany Franklin Oct 23, 2018 11:54 AM 
***Sophos Cleanup***

Please cleanup/delete the following files, then put the request in my queue when completed:

'C:\Windows\SysWOW64\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\AskToolbarInstaller-ORJ-SPE[10].7z\program files/AskPartnerNetwork/Toolbar/Updater/tbnhlpr.exe'

 'C:\Windows\SysWOW64\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\AskToolbarInstaller-ORJ-SPECASXQCKF.7z\program files/AskPartnerNetwork/Toolbar/ToolbarPS.dll'

'C:\Windows\SysWOW64\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\AskToolbarInstaller-ORJ-SPECAOXE758.7z\program files/AskPartnerNetwork/Toolbar/ToolbarPS.dll'


*****IMPORTANT*****
Remember to empty the trash after deleting the malware, as Sophos can still see malware in the trash.
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