Service Request Ticket - # 69972

Service Request Information

CONTACT Name Derochowski, Zigmond   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 23, 2018 11:57 AM
Department Clinical Practice and Licensure Phone 89269
Location Email derochowskiz@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
TECHS Submitted by Brittany Franklin Contact franklinb@wou.edu 89267
Primary Technician Contact eenriquez13@wou.edu 88925

Tracking

Entered by Date Memo
Erika Enriquez
Email

Public
Entered by Date Memo
Erika Enriquez Oct 24, 2018 10:55 AM 
Status changed from (1) Pending to (5) Completed
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Erika Enriquez Oct 24, 2018 10:55 AM 
running a scan, but it was deleted
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Erika Enriquez Oct 24, 2018 08:11 AM 
Task reassigned to Erika Enriquez.
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Gino Salazar Oct 23, 2018 03:41 PM 
Priority changed from (3) Priority to (2) High Priority.
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Gino Salazar Oct 23, 2018 03:22 PM 
Sent email
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Brittany Franklin Oct 23, 2018 11:57 AM 
***Sophos Cleanup***

Please cleanup/delete the following files, then put the request in my queue when completed:

'C:\Windows\SysWOW64\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\AskToolbarInstaller-AVR2-SP[7].7z\program files/AskPartnerNetwork/Toolbar/toolbar.dll'
'C:\Windows\SysWOW64\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\AskToolbarInstaller-AVR2-SP[7].7z\program files/AskPartnerNetwork/Toolbar/UpdateManager.exe'
'C:\Windows\SysWOW64\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\AskToolbarInstaller-AVR2-SP[7].7z\program files/AskPartnerNetwork/Toolbar/TopSitesRT.exe'
'C:\Windows\SysWOW64\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\AskToolbarInstaller-AVR2-SP[6].7z\program files/AskPartnerNetwork/Toolbar/ToolbarPS.dll'
'C:\Windows\SysWOW64\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\AskToolbarInstaller-AVR2-SP[6].7z\program files/AskPartnerNetwork/Toolbar/SO.dll'

*****IMPORTANT*****
Remember to empty the trash after deleting the malware, as Sophos can still see malware in the trash.
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