Service Request Ticket

Service Request Information

CONTACT	Name	Troyer, Robert	Date	Oct 23, 2018 03:25 PM
	Department	Humanities Division	Phone	89123
	Location		Email	troyerr@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20131034 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	9598V12	Description	Dell OptiPlex 9020 SFF, i7-4770 3.4GHz Turbo
	Serial No.	9598V12	Location	PDR 2023 Giveaway
	CPU	Intel Core i7-4770(Quad core HT, 3.4GHz, 8MB)
	OS	Windows 10 Enterprise 64bit	Software	Microsoft Office Pro Plus 2013 downgraded to 2010 from P0093918
	Wired NIC	34:17:EB:A6:38:6C

TECHS	Submitted by	Alix Karkanen	Contact	akarkanen17@wou.edu	88925
	Primary Technician		Contact	rdownin17@wou.edu	88925

Entered by	Date	Memo
Robbie Downin			Email Public
Entered by	Date	Memo
Robbie Downin	Oct 26, 2018 11:33 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Robbie Downin	Oct 26, 2018 11:33 AM	Delivered and set up without issues.	Add Attachment
Robbie Downin	Oct 26, 2018 11:16 AM	Finished setup, heading out to deliver	Add Attachment
Robbie Downin	Oct 26, 2018 09:32 AM	Started win10 image	Add Attachment
Robbie Downin	Oct 26, 2018 09:03 AM	Retrieved the machine	Add Attachment
Megan Thibeault	Oct 26, 2018 07:34 AM	Task reassigned to Robbie Downin.	Add Attachment
Erika Enriquez	Oct 25, 2018 02:02 PM	Task reassigned to UCS Tech.	Add Attachment
Erika Enriquez	Oct 25, 2018 02:00 PM	He said he doesn't need it at all tomorrow	Add Attachment
Peter Puettmann	Oct 25, 2018 01:11 PM	left a vm explaining that it wouldnt be done very quickly and he needs to backup his stuff	Add Attachment
Megan Thibeault	Oct 25, 2018 07:27 AM	Task reassigned to Peter Puettmann.	Add Attachment
Alix Karkanen	Oct 23, 2018 03:25 PM	Robert would like his computer updated to windows 10. Thursday at 1 is ideal.	Add Attachment