Service Request Ticket - # 69981

Service Request Information

CONTACT Name Landon-Hays, Melanie   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 23, 2018 03:45 PM
Department College of Education Phone 89223
Location Email haysm@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20141271[Edit Inv] (opens in a new window) Bldg/Room NONE
Service Tag Description Apple MacBook Air 13.3 #Z0RJ
Serial No. C1MPX3SVG944 Location Going to PDR

CPU Intel Core i5(1.6GHz dual-core, 3MB L3)


OS MAC OS X 10.14 (Mojave) Software MS Office 2011 Std for MAC from XXXX2014004298

Wireless NIC E0:AC:CB:6D:0F:5C


Bluetooth NIC E0:AC:CB:6D:0F:5D

TECHS Submitted by Brittany Franklin Contact franklinb@wou.edu 89267
Primary Technician Contact eenriquez13@wou.edu 88925

Tracking

Entered by Date Memo
Erika Enriquez
Email

Public
Entered by Date Memo
Erika Enriquez Dec 06, 2018 11:33 AM 
Task reassigned to Erika Enriquez.
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Erika Enriquez Dec 06, 2018 11:33 AM 
Status changed from (1) Pending to (5) Completed
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Erika Enriquez Dec 06, 2018 11:32 AM 
left vm....
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Erika Enriquez Nov 21, 2018 08:09 AM 
Task reassigned to UCS Tech.
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Erika Enriquez Nov 21, 2018 08:09 AM 
I responded and was asking for a time, and I just
got her vacation email thing
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Megan Thibeault Nov 21, 2018 08:07 AM 
Task reassigned to Erika Enriquez.
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Megan Thibeault Nov 21, 2018 08:07 AM 
Did you respond? Is there a date for this?
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Erika Enriquez Nov 16, 2018 09:58 AM 
****This is an email****
Hi!
Thank you for writing. I am traveling for
conferences through November 30th.  Could I make
an appointment in early December?

--Melanie
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Erika Enriquez Nov 16, 2018 09:47 AM 
****This is an outgoing email****
Hi Melanie,

I need some additional information regarding
service request #69981

Description: Sophos Cleanup

Sophos has detected malware on your system. What 
time works best with your schedule for a UCS Tech 
to visit your office and take care of this task.

Thanks,

UCS Tech
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Public
Reggie Johnson Oct 30, 2018 12:20 PM 
****This is an outgoing email****
Hi Melanie,

I need some additional information regarding 
service request #69981

Description: Sophos Cleanup

Sophos has detected malware on your system. What 
time works best with your schedule for a UCS Tech 
to visit your office and take care of this task.

Thanks,

UCS Tech
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Public
Brittany Franklin Oct 23, 2018 03:45 PM 
***Sophos Cleanup***

Please cleanup/delete the following files, then put the request in my queue when completed:

PUA detected: 'Generic PUA BN' at '/Users/haysm/Library/Application Support/ProntoApp/ZipRar/PRTPLG1.bundle/Contents/MacOS/PRTPLG1'
PUA detected: 'Genieo' at '/Users/haysm/Library/Application Support/Smokyashan/Smokyashan.app/Contents/MacOS/AppNOS'

*****IMPORTANT*****
Remember to empty the trash after deleting the malware, as Sophos can still see malware in the trash.
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