Service Request Ticket - # 69982

Service Request Information

CONTACT Name Student, Student   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 23, 2018 03:47 PM
Department Phone 88925
Location Email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20170934[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Apple 27in iMac Retina5K 3.8GHz quad i5 #MNED2LL/A
Serial No. C02WL2LNJ1GJ Location PDR 2023 Giveaway

CPU Intel Core i5(3.8GHz quad-core)


OS MAC OS X 10.13 (High Sierra) Software Microsoft Desktop Education license allows install of Office 201* for MAC XXXX2017006552; Adobe FULL MAC CC Suite [SHARED DEVICE] June2019 Order#11274;

Wired NIC 24:F6:77:1A:2C:A2


Wireless NIC 78:7B:8A:D7:74:6E


Bluetooth NIC 24:F6:77:1A:2C:A3

TECHS Submitted by Brittany Franklin Contact franklinb@wou.edu 89267
Primary Technician Contact ychen13@wou.edu 889285

Tracking

Entered by Date Memo
Yumin Chen
Email

Public
Entered by Date Memo
Yumin Chen Nov 12, 2018 04:15 PM 
Status changed from (1) Pending to (5) Completed
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Yumin Chen Oct 29, 2018 04:28 PM 
Same as SR#69998
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Megan Thibeault Oct 29, 2018 07:57 AM 
Task reassigned to Yumin Chen.
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Brittany Franklin Oct 23, 2018 03:47 PM 
***Sophos Cleanup***

Please cleanup/delete the following files, then put the request in my queue when completed:

PUA detected: 'Genieo' at '/Volumes/Studio Drive/Backups.backupdb/CA01341freymutd/2016-02-29-073306/Macintosh HD/Users/rcamarena08/Downloads/AdobeFlashPlayer-2.dmg'
PUA detected: 'InstallCore' at '/Volumes/Studio Drive/Backups.backupdb/CA01341freymutd/2017-05-15-161003/Macintosh HD/Users/barnharta/Downloads/FlashPlayer.dmg'
PUA detected: 'Bundlore' at '/Volumes/Studio Drive/Backups.backupdb/CA01341freymutd/2017-01-28-133535/Macintosh HD/Users/lab226/Downloads/Adobe Flash Player.dmg'

*****IMPORTANT*****
Remember to empty the trash after deleting the malware, as Sophos can still see malware in the trash.
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